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Juan Orozco
309 Reviews
309 Reviews
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309 Reviews of Juan Orozco
December 10, 2018
Service Every time I go there they are very helpful and always let me know what my car needs at that time I either decline or accept depending on the matter! Every time I go there they are very helpful and always let me know what my car needs at that time I either decline or accept depending on the matter! More
by Redamus2004
Verified CustomerOther Employees Tagged: Jesse Gutierrez , Cody Boschert, Junior Chavez, Michael Cunningham, David Fabian, Freddy Rodriguez, Victor Sifuentez, Steve Wabeke
December 06, 2018
Good service and communication. Got me in before scheduled appointment. Kept me informed of issues, and got problems fixed in one day. Wish that someone in service would answer th Got me in before scheduled appointment. Kept me informed of issues, and got problems fixed in one day. Wish that someone in service would answer the phone instead of usually having to leave a message, but they do call back. Unhappy that my 2018 F-350 was out of commission for 10 days, but that is more of a reflection on Ford for a faulty fuel pump than it is Corwin. Yes, I could have gotten a loaner, but not one that would pull my trailer. More
by CAPRIOLEGOATS
December 04, 2018
Way below expectations So we needed a new seatbelt and we talked to Juan who said he would get it ordered and schedule an appointment. We never heard anything so we called a So we needed a new seatbelt and we talked to Juan who said he would get it ordered and schedule an appointment. We never heard anything so we called and were told Juan would call us back. He never did so this time we complained and it turned out the part never got ordered. He started communicating through email but I believe we still had to contact him to see if the part got there and to schedule something. We got something scheduled but this process took over a month and I was due to have a baby any day. Turned out I had the baby the day before our appointment so we had to reschedule, Juan said he would call us to figure out a time. Things did get crazy with the baby and maybe it was our job to call but we waited awhile, it just would have been nice to get a call to see if we wanted to set something up. Well we did call a few months later and we are told Juan will call us back. Another couple weeks go by and he doesnt. We call and complain and once again that's the only way to get him to talk to us. He also told us they were about to send the part back. I just would think good customer service would mean you call the customer before you did that?? Okay so we get to the appointment and Juan seemed very disorganized and not familiar with his customers. Also I forgot the plastic piece that covers the seatbelt assembly. I just had a baby and I admit that was my fault. But dont you think they would notice it's missing and call me to see if I have it?? When we went to pick up the vehicle Juan said the car and my name didnt even sound familiar but eventually was like oh I remember you. Then we told him about the missing plastic piece I had forgot in the morning and he was kind of rude and said well that's your fault you forgot it and that he was probably gunna charge us extra and all this stuff before even asking the service guys what it take0s to get it on. Luckily it was super quick and easy for them so they didnt charge us. But maybe Juan could have checked to see what he could do before getting all irritated at us. I mean I understand we weren't the easiest customers with the rescheduling and forgetting the piece, so I didnt expect perfection. You know I understand him forgetting to call us back once or whatever but the fact that not any aspect of this could have gotten done if we didnt complain multiple times. I just expected them to be more on top of it and contact us and let us know what was going on. That is what excellent customer service is to me. My boyfriend and I work in a service business so we understand things get busy and slip through the cracks. But after awhile we felt Juan had ZERO communication and ZERO customer service qualities. In the end the job got done correctly and the appointment was timely and they did call me to let me know my vehicle was done. Each time we did complain someone there was helpful and made sure Juan got to us. I just wish they could be that way before we complained. My life is so much busier now it would have been nice to have less to worry about and have them take initiative and be on top of things. Or at the very least just call us back the first time, that honestly would have made all the difference. More
by hannah2004
December 03, 2018
Very welcoming staff Always very welcoming staff and great service. Make sure customer understands what the services are and why they are needed. Recommend this place to e Always very welcoming staff and great service. Make sure customer understands what the services are and why they are needed. Recommend this place to everyone More
by jasmartinez814
Other Employees Tagged: Frank Ibarra , Victor Sifuentez
November 26, 2018
Service on Comapny vehicle Worked with Juan and he was very professional and the service was done before the estimated time. We bring all our company vehicles in and it is wonde Worked with Juan and he was very professional and the service was done before the estimated time. We bring all our company vehicles in and it is wonderful to have such great service. More
by sarah_l_garrett
November 19, 2018
Poor Poor Poor Even though my appointed was scheduled 3 weeks in advance, they did not have the parts. A 2 hour appointment took 4 days. I was not given the option Even though my appointed was scheduled 3 weeks in advance, they did not have the parts. A 2 hour appointment took 4 days. I was not given the option of a loaner, nor was I given the option of getting my vehicle back, and rescheduling. They don't care about customers. More
by MDCOUGFAN
November 08, 2018
Friendly staff We really enjoy the experience going to corwin ford even if it’s just an oil change. Quality work friendly staff, and nice clean waiting rooms We really enjoy the experience going to corwin ford even if it’s just an oil change. Quality work friendly staff, and nice clean waiting rooms More
by ccanario21
Other Employees Tagged: Jesse Gutierrez, Angela Hancock , Cody Boschert, Junior Chavez, Michael Cunningham, David Fabian, Freddy Rodriguez, Victor Sifuentez, Steve Wabeke
October 11, 2018
Satisfaction They did a good job on repairs. They kept me well informed during the process. It was expensive but I have no reason to think it wasn’t in line with o They did a good job on repairs. They kept me well informed during the process. It was expensive but I have no reason to think it wasn’t in line with other dealerships. They completed recall work that I had not been previously aware of. With some insistence on my part they did pay for a rental car when a loner was not available. More
by gravelroundsgourmet
October 11, 2018
Warranty Repair Busy location, made an appointment for 7:30 am vehicle didn't get taken in for repair until 50 minutes later knowing I was waiting. Was told loaner ve Busy location, made an appointment for 7:30 am vehicle didn't get taken in for repair until 50 minutes later knowing I was waiting. Was told loaner vehicles were available in a first come first serve and was told that morning none were available. Went in for a warranty repair and a leaky washer fluid reservoir which was one of the reasons I drove 45 minutes to get the repairs done. And was told had to order parts knowing that was the reson I was going in to begin with. More
by FRANK.1116
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