Josh Polo
Josh Polo at Palm Coast Ford
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Josh Polo | Page 12

Service Advisor

Palm Coast Ford

1150 Palm Coast Pkwy sw
Palm Coast, FL 32137

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4.7
127 Reviews

Dealership Experience

4 yrs, 7 mos

Industry Experience

5 yrs, 10 mos

Languages Spoken

English English

4.7

127 Reviews

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127 Reviews of Josh Polo

April 13, 2023

Dealership Rating
Employee Rating

This dealership has a lot to offer for anyone buying or having their car serviced More

by Edge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 18, 2023

Palm Coast Ford responded

Thanks so much for these kind words and the 5-star rating!

April 12, 2023

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Fast in and fast out … I had no wait time in getting into the shop and was early. My service was complete before my appointment time! Excellent! More

by LADERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2023

Palm Coast Ford responded

Thanks so much for sharing your experience and giving our team a 5-star rating!

April 11, 2023

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Employee Rating

My appointment went smoothly. The communication about what was causing my issue was great. The price if the repair was reasonable. My Cust Serb agent Will is a winner, give tha More

by WILDFLOWER1353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Clymer, Melissa Cooper, Darius Ash, Andy Mendez, Stephen St. Pierre, Niko Chavez , Will Muzyl, Christen Santa Maria, Mike Tarnowski

Apr 18, 2023

Palm Coast Ford responded

Thank you for sharing this great feedback with our team! We appreciate you sharing your experience and hope to work with you again!

April 08, 2023

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Employee Rating

Came in for an issue with my truck shaking when I turned on the ac, Josh was able to get me my parts next day and get everything taken care of while I was out of town! Then he even had it delivered back to More

by Darius A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2023

Palm Coast Ford responded

Darius, thank you for this wonderful feedback for our team. We're pleased to have provided amazing service and we hope to work with you again in the future!

April 05, 2023

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So far in all my dealings with palm coast ford I have found the service and the people to all be friendly and competent. As long as I live in the area they will be my Ford dealer. More

by Steve C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Clymer, Melissa Cooper, Darius Ash, Andy Mendez, Stephen St. Pierre, Niko Chavez , Will Muzyl, Christen Santa Maria, Mike Tarnowski

Apr 07, 2023

Palm Coast Ford responded

Hi Steve! Our goal is to make you feel comfortable and satisfied with our service. It is so motivating to know you had a wonderful experience. We appreciate you for taking the time to review us.

March 30, 2023

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Very pleasant, kept me informed the whole time. took the payment over the phone and dropped my car off at my house. Loved that part. More

by La
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Recommend Dealer
Yes
Apr 05, 2023

Palm Coast Ford responded

We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

March 30, 2023

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Employee Rating

Very courteous and prompt everyone was friendly and I was kept informed about the service atmosphere was great More

by bthompson7771
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2023

Palm Coast Ford responded

We appreciate the amazing star rating. Please let us know if there's anything else we can do for you!

March 27, 2023

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Employee Rating

On 2/4/23 I put the 2017 Ford Escape in the shop engine light going on and off. Vehicle runs rough and also had a vibration. It also had an oil leak up front. Palm coast found multiple oil leaks an replace More

by dclassycar
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Apr 03, 2023

Palm Coast Ford responded

Hi. We are disappointed to hear we didn’t meet your expectations. We want to hear from you and would like to talk with you as soon as possible. If you’re willing, please call Mike Mavar, Service Director at 386-447-3380. We will make sure to respond and provide the help you need.

Apr 07, 2023

dclassycar responded

I have tryed to call Mike Mavar at the number you gave me. It seems like your phone service is broke. I have tryed over and over again to call, Please have Mike Mavar call me at 804-370-0092 Names Donald McKinney.

March 19, 2023

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Employee Rating

I don't patronize any business that can't do what they say, and say what they do. If you tell me I can pick up my vehicle at 3, then my vehicle should be finished by 3. If not, a simple phone call would b More

by dnowaczyk
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christen Santa Maria

Mar 22, 2023

Palm Coast Ford responded

Dan, We appoligize the repairs took longer than you expected. We will cover your feedback with the team and make improvements.

March 12, 2023

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Employee Rating

Communication from Josh in service was outstanding! Kept me up to date and dealt with problems with the warranty company. More

by MOMLVSC
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Mar 14, 2023

Palm Coast Ford responded

Hi! We try to give the best experiences and open our doors to help and provide solutions. Thanks for choosing Palm Coast Ford. We can’t wait to see you again soon. Take care!

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