I only had an oil change and that was completed promptly
and the staff were all friendly and courteous.
and the staff were all friendly and courteous.
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by RETIREDPERSON
Verified Customer
Verified Customer
Mar 18, 2024 -
Jim Norton Toyota Tulsa responded
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely, Courtney, Jim Norton Auto Group
I took my Tundra in for it’s complimentary service and
went home with a brand new 4Runner!
went home with a brand new 4Runner!
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by GRAYTCOTE
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for taking the time to share your feedback regarding your experience at Jim Norton Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything!
Sincerely, Courtney, Jim Norton Auto Group
Josh is the best!
He was able to have multiple services completed in under an hour. Friendly faces and an efficient team is very much appreciated!
He was able to have multiple services completed in under an hour. Friendly faces and an efficient team is very much appreciated!
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by MEENIE78
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2024 -
Jim Norton Toyota Tulsa responded
We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future!
Sincerely, Courtney, Jim Norton Auto Group
David Holmes is the best service advisor.
He is also my wife’s & goes above & beyond to make sure we’re taken care of. We don’t go anywhere else because David is just that good.
He is also my wife’s & goes above & beyond to make sure we’re taken care of. We don’t go anywhere else because David is just that good.
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by jaaysanchez01
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2024 -
Jim Norton Toyota Tulsa responded
First and foremost, thank you for stopping by to leave this incredible review! Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that David assisted you in such a detailed and customized manner. Give us a call if you have any further questions!
Sincerely, Courtney, Jim Norton Auto Group
Explained all the scheduled repairs.
Kept me informed during the maintenance and did all maintenance in a timely fashion.
Kept me informed during the maintenance and did all maintenance in a timely fashion.
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by TLMIX
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service.
Sincerely, Courtney, Jim Norton Auto Group
I’m always greeted in a timely fashion and Josh is always
attentive and friendly.
I’d like to see you do a quick vehicle wash after service like the “other guys “do!
attentive and friendly.
I’d like to see you do a quick vehicle wash after service like the “other guys “do!
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by brian.fish
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2024 -
Jim Norton Toyota Tulsa responded
Thank you so much for taking the time to share your feedback with us, Brian! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com.
Sincerely, Courtney, Jim Norton Auto Group
I have been dealing with JNT since 2004 and have always
found them to be friendly and helpful with timely service. Since I live a good distance from Tulsa, the nice waiting area is much appreciated. My m
found them to be friendly and helpful with timely service. Since I live a good distance from Tulsa, the nice waiting area is much appreciated. My most recent visit was for a routine 10k service, but a problem with a leaking oil seal required a second visit with the vehicle left overnight. I was given a new Camry for a loaner, and picked my car up the next day. Two or three days later I checked the engine oil and discovered it was over-filled more than 2 inches above the upper dipstick mark. When I drained oil to get the level between the two indicator marks, there appeared to be about 4 quarts of oil in the drain pan. My guess is that the vehicle was given two servings of oil, and the level was not checked before release. Whatever, this indicates a QC problem. I did let Josh Pippin know of the problem, and he advised that since the condition was only for a short time and limited mileage, he didn't think there was concern of damage.
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by thensley1
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com.
Sincerely, Courtney, Jim Norton Auto Group
Why does this have to be fifteen words?
The service was great at Jim Norton.
The service was great at Jim Norton.
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by EEZELL0
Verified Customer
Verified Customer
Mar 05, 2024 -
Jim Norton Toyota Tulsa responded
Thanks for the great rating! We're pleased that everything went well for you.
Sincerely, Courtney, Jim Norton Auto Group
I’m so pleased with customer care.
Mr. Josh is a nice person.with good customer care
Mr. Josh is a nice person.with good customer care
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by johnsonparackal
Verified Customer
Verified Customer
Mar 05, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.
Sincerely, Courtney, Jim Norton Auto Group
The agents are very kind and helpful , the service is
always very good and the waiting area is also very good.
always very good and the waiting area is also very good.
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by rmartin74019
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for sharing this great feedback with us. We feel our service department is what makes Jim Norton Toyota special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future.
Sincerely, Courtney, Jim Norton Auto Group
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