Josh Pippin | Page 2

I have been a Jim Norton customer for 10 years. Every experience has been excellent. I especially commend service adviser, Joey Ryan, for his clear explanation of all issues and his genuine conce Every experience has been excellent. I especially commend service adviser, Joey Ryan, for his clear explanation of all issues and his genuine concern for resolution of all problems. More

by jamesgarrett30 Verified Customer Verified Customer

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I have only encountered 3 of the service department people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take ti people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take time to listen, communication of what is happening as they look over car is great, and you are in control of what they service today or defer until a future date. One thing to note is that I had a cabin filter suggested to replace at the 10k interval. I received the recommendation via text while waiting in the lobby. I approved and regretted it after checking out. My regret came when I took the time to ask how did that get to the point of needing replaced so early? It's important to know I drive only on city roads and my exposure to dust and other particles is limited to paved road driving, and not living or driving through active road construction zones either. The regret was when I was advised it was just a suggestion, not to the point of being needed. Not a failure on their part for a suggestion, I just advise that people having maintenance performed to educate yourselves on what you are reading via the text info, as there are degrees of need that go along with the service being mentioned. More

by Olympic12 Verified Customer Verified Customer

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I have used Jim Norton service department for 10 years and have never been disappointed. and have never been disappointed. More

by mg.gorgepage Verified Customer Verified Customer

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Always polite and helpful. Communicates well and always quick and timely. I plan to use Josh each time that I can. Communicates well and always quick and timely. I plan to use Josh each time that I can. More

by pdbagent Verified Customer Verified Customer

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I have received maintenance services for my three Toyotas at Jim Norton for almost 20 years. Their service has consistently been friendly and efficient. I highly recommend this dealership. And I am enjoyi at Jim Norton for almost 20 years. Their service has consistently been friendly and efficient. I highly recommend this dealership. And I am enjoying working with David Holmes and Josh Pippin for service advice. More

by drbost09 Verified Customer Verified Customer

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Jim Notrtin Dealership always does an excellent job and their employees are always helpful. Josh is wonderful. their employees are always helpful. Josh is wonderful. More

by sallyegibson Verified Customer Verified Customer

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We have been customers at Jim Norton Toyota for years now. Whenever we need a fix or an auto health checkup, we know that we are going to be taken care of by nice folks who are very knowledgeable. We l now. Whenever we need a fix or an auto health checkup, we know that we are going to be taken care of by nice folks who are very knowledgeable. We like the reliability of a Toyota and we like Jim Norton Toyota. We recommend them if someone is looking for a reliable, fair dealer. More

by hun39er Verified Customer Verified Customer

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Finally addressed my faulty sensor and made it right. Originally wasn’t going to replace my sensor due to “damage” but there was no damage. They made it right and replaced it for free/warranty work. Than Originally wasn’t going to replace my sensor due to “damage” but there was no damage. They made it right and replaced it for free/warranty work. Thanks More

by jessica_morgan36 Verified Customer Verified Customer

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The customer service that I receive when I bring my car in for service is top notch. The service dept (including Josh) has assisted me with knowledge of what my car needs are and what is coming up next ti in for service is top notch. The service dept (including Josh) has assisted me with knowledge of what my car needs are and what is coming up next time. The wait time was close to what was predicted. More

by ceramicjane Verified Customer Verified Customer

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Ive never been disappointed with the top notch service I received. Just great people here! Thanks! received. Just great people here! Thanks! More

by james.steyer1 Verified Customer Verified Customer

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