Josh Halse

Very good service truck service rep was very knowledgeable and they got it done in a timely manner knowledgeable and they got it done in a timely manner More

by james.senecal66 Verified Customer Verified Customer

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My experience with the dealership was outstanding. They were all courteous, prompt and informative. I would certainly do business there again. They were all courteous, prompt and informative. I would certainly do business there again. More

by g-bulson2 Verified Customer Verified Customer

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There seem to be poor communication between the service and the parts department that caused me to drop off thr truck on 2 separate days. There was no follow up calls until a complain was made to the manag and the parts department that caused me to drop off thr truck on 2 separate days. There was no follow up calls until a complain was made to the management team. In the end, they were able to find the cause of the problem, which was caused by a non-OEM part that I installed myself. Initially, by trying to save money, I ended up paying more in the end. I am giving 3 stars for DePaula being able to figure out rather complicated problem. However, the communication between departments needs some improvements. More

by Pawel342 Verified Customer Verified Customer

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These folks were great from beginning to end. Everything was as it was supposed to be, I'll be back. Everything was as it was supposed to be, I'll be back. More

by awd1936 Verified Customer Verified Customer

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Great Service from Beginning to Delivery. Cannot say enough!! Ford customer since 1982. replace 1-2 per year. P.D.Boucher 712 Main xx Leominster, Ma. Cannot say enough!! Ford customer since 1982. replace 1-2 per year. P.D.Boucher 712 Main xx Leominster, Ma. More

by PAULCMENT1 Verified Customer Verified Customer

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Great experience great employees . Will come back real soon. Coffee and snacks was great too . Will come back real soon. Coffee and snacks was great too . More

by madgmb928 Verified Customer Verified Customer

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Just completed my fourth vehicle purchase in the last five years at DePaula. As far as I am concerned they are the only Ford dealer in the Capital Region worth visiting. No pressure sales, reasonable t five years at DePaula. As far as I am concerned they are the only Ford dealer in the Capital Region worth visiting. No pressure sales, reasonable trade-in values and knowledgeable and personable staff. My salesman was top notch. He kept me up to date through my entire order process. The business manager made me aware of all of my options without being pushy. They went over all of the new features on my vehicle to ensure I was comfortable. They get my highest recommendation. More

by sclouth952 Verified Customer Verified Customer

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Came to Depaula Ford looking to order a van to upgrade from my aging pickup as my family was growing and seating for children became the priority. Was referred to Commercial Sales Manager Joshua Halse, from my aging pickup as my family was growing and seating for children became the priority. Was referred to Commercial Sales Manager Joshua Halse, as I was looking into a full size van. I originally placed a custom order for one but while waiting for it to be built noticed a similar van became in stock and took it for a test drive. I didn’t make it known that I was a first time new automobile buyer as I’d watched all the youtube videos that gave all the car buying advice that told you to be on guard for being taken advantage of. The reality is that it couldn’t have been farther from the truth at this place. Joshua went through the entire process with me, explained all the pricing without ever a mention on any of the nonsensical fees that folks warned about. For both vehicles I researched, pricing was upfront, at or below MSRP (what the market is now) with NO MENTION of any mark up above MSRP, in fact my final purchase, with rebates, was below MSRP and the trade in value agreed for my truck was the objective kelly blue book value that we both entered into the conversation complete in agreement on, consistent with the objective kbb rated condition of my truck. Likewise, there were no nonsensical or extra fees for anything. Whenever I had questions, and I had multiple, the email would be answered within the hour, often half hour, INCLUDING early morning of the purchase when I sent an email at 330am with a paperwork question (not expecting an answer until business hours the next morning) and received the info I needed by 415am. The man is a committed professional who made it clear with his actions and professionalism that he was there to sell what you needed and wasn’t wasting his or your time in games that some dealers play. Ms. Tracy in finance was also the best, went out of her way to find every finance option she could for you, whether you went with your own financing or through theirs and there was zero hard sell to purchase any extra plans or protections that you weren’t interested in. She, like Joshua, was very straightforward and just did her job to get you what you wanted and needed at the best price and rate she could find. As a first time NEW car buyer who researched the process for years and came into it on my guard, I couldn’t have been more impressed by how open, transparent and straightforward the car buying process is here. They have earned a customer and I highly recommend them. More

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Ordered a Maverick. Everything went smooth. No surprises,no extra fees. In and out in a hour. Everything went smooth. No surprises,no extra fees. In and out in a hour. More

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Josh was very easy to work with and thorough. I got exactly what I was looking for effortlessly. Every step was fast and easy. Thanks again I got exactly what I was looking for effortlessly. Every step was fast and easy. Thanks again More

by caputoexcavating Verified Customer Verified Customer

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