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Jorge Benitez

Overview Reviews (805) Inventory (342)

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Jorge Benitez

Assistant Service Manager

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.7

805 Reviews

Overview Reviews (805) Inventory (342)

4.7

805 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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805 Reviews of Jorge Benitez

October 01, 2025

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Employee Rating

Women’s bathroom was nasty, especially when you have to wait on your car. Service department was good. wait on your car. Service department was good. More

by lmahoney23

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne, Jeremy Mahr

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Oct 01, 2025 -

Regal Kia Lakeland responded

Thank you for your feedback. We're glad to hear you had a good experience with our service department. However, we sincerely apologize for the condition of the women's restroom during your visit. That’s not the standard we aim to uphold, and we appreciate you bringing it to our attention.

September 26, 2025

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Employee Rating

I was there for two hours and 10 minutes too long for just a oil change and if I would've known my car wash was just a spray water on the car. I would've never got a car wash. They didn't even vacuum the just a oil change and if I would've known my car wash was just a spray water on the car. I would've never got a car wash. They didn't even vacuum the inside of the car if I ever go there again, I do not need a car wash for my car More

by mirtanavarro33

Verified Customer

Recommend Dealer

Other Employees Tagged: Jorge Benitez

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September 24, 2025

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They have treated me respect and care, as if I were family. They helped me understand an issues that I didn't understand. family. They helped me understand an issues that I didn't understand. More

by nolenook73

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne, Jeremy Mahr

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Sep 24, 2025 -

Regal Kia Lakeland responded

Thanks for sharing about your experience with Regal Kia Lakeland. We appreciate your business and hope to see you again soon!

September 24, 2025

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Employee Rating

Another great experience at Regal Kia service. Misty helped me out with a recall this time. She made the process very easy and kept me posted as to the progress. Thanks again! Misty helped me out with a recall this time. She made the process very easy and kept me posted as to the progress. Thanks again! More

by j6m9g

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne, Jeremy Mahr

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Sep 25, 2025 -

Regal Kia Lakeland responded

Thank you so much for the kind words! We’re glad to hear you had another great experience with us. We truly appreciate your continued trust in Regal Kia Service — see you next time!

September 22, 2025

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Employee Rating

Good place to buy your car,the way they take care of you is good 👍 is good 👍 More

by enidgarcia0729

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pablo Moreira, Brayden Ellison

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Sep 22, 2025 -

Regal Kia Lakeland responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Regal Kia Lakeland!

September 20, 2025

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Employee Rating

Quick and Easy to schedule appointment but a little slow hearing back about my car hearing back about my car More

by abennett1202

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 21, 2025 -

Regal Kia Lakeland responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 17, 2025

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Jorge worked with us to get service on our Kia Soul in a timely manner and minimum out of pocket expense so We were complelely happy when we got our car back, thanks Jorge! timely manner and minimum out of pocket expense so We were complelely happy when we got our car back, thanks Jorge! More

by sandrafox7225

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 17, 2025 -

Regal Kia Lakeland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Regal Kia Lakeland.

September 14, 2025

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Employee Rating

This dealership negotiated with me until I got what I wanted! I appreciate they wanted to ensure I got what I wanted. wanted! I appreciate they wanted to ensure I got what I wanted. More

by walkermelissa125

Verified Customer

Service Communication

Recommend Dealer

Yes

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Sep 14, 2025 -

Regal Kia Lakeland responded

Melissa, thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 13, 2025

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Employee Rating

Always fast service and clean waiting area. Communication is great and I’ve never had a problem. Communication is great and I’ve never had a problem. More

by WAR_COOKIE01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 13, 2025 -

Regal Kia Lakeland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 11, 2025

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Employee Rating

I had a great experience purchasing my 2025 K4 the staff was great to me and my kids manny and justin are awesome and gkt me a great deal and warranty was great to me and my kids manny and justin are awesome and gkt me a great deal and warranty More

by teeboss1105

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Niko Gelpi, Sean Bryant, Chris Boswell, Jonathan Benitez, Misty Osborne, Jeremy Mahr, Gregg Baldwin, Sarah Abichid, Chayton Wodecki , Manny, Justin

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Sep 11, 2025 -

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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