Jonathan Benitez | Page 63

They have always been very polite and efficient. We have always been treated with respect. Great Job…thank you .. We have always been treated with respect. Great Job…thank you .. More

by barbskiemail Verified Customer Verified Customer

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Amazing service every single visit! Ensuring my vehicle is well taken care of. Davia and Stan were also amazing! Ensuring my vehicle is well taken care of. Davia and Stan were also amazing! More

by sheriawalker Verified Customer Verified Customer

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Very friendly staff and quick service I know times are hard but they do need to keep up with the free refreshments in waiting area. hard but they do need to keep up with the free refreshments in waiting area. More

by tnekay Verified Customer Verified Customer

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I found this service terrific everything was the way it should’ve been and Pinly. I really appreciated it my car is on well and that got washed to thank you should’ve been and Pinly. I really appreciated it my car is on well and that got washed to thank you More

by jacquiebird2jacquiebird2@gmail.com Verified Customer Verified Customer

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My name is Maria Miranda and I have been using Regal Kia for my car’s service since I bought it there two and a half years go. Yesterday, May 17th 2022 I had a bad experience at the Regal Kia in Lakeland for my car’s service since I bought it there two and a half years go. Yesterday, May 17th 2022 I had a bad experience at the Regal Kia in Lakeland, on Bartow Road, the first time since I bought my Kia Forte there. I was always very happy with the service and never had any complains before but now I am afraid to take my car there again. I took my car in for an oil change and Misty was the lady who attend me. She notified me by text message that I should change the air conditioning filter but as I didn't have much time I notified back that I wouldn't do it this time. I paid for the oil change but when I got in the car to leave I noticed a bunch of dry leaves on the passenger side carpet, as if a trash can had been spilled inside my car. I also noticed a noise in the air conditioning, as if something was hitting the fan. I turned off the car and told Misty that something was wrong since there was not any noise on the air conditioner before. She called a mechanic and after a while she came back holding the air conditioning filter corroded in the middle, and told me that was the reason for the noise and that is why I needed to change the filter. Turns out it wasn't making any noise before I took the car in for an oil change and in fact the destroyed area of ​​the filter indicates that when they put the filter back in place they mispositioned it crooked and the fan impellers hit and damaged the filter. Afraid of them damaging some other part of my car I feel obligated to accept to do the service and pay $70.00 for it. It seems to me that since I didn't agree to change the air conditioning filter they damaged the filter to force me to accept the change. I've always had great service at Regal Kia of Lakeland but now I don’t know if I can rely on their service anymore. I was forced to do the service that I didn't want to at that time for fear they would damage some other part of my car and also I ended up missing a meeting that I had scheduled due to the delay. I think this is bad for your business reputation and I am planning to alert everyone about that so people don’t have this terrible feeling that they were ripped off like I am feeling now. ________________________________ More

by Maria Verified Customer Verified Customer

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Jorge and all the rest of the service department are awesome. I will be returning for all my car needs. awesome. I will be returning for all my car needs. More

by BRENDACOLEMAN1971 Verified Customer Verified Customer

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Went above and beyond to provide excellent service. .without an appointment .and swiftly completed the required service .without an appointment .and swiftly completed the required service More

by ABUNDANTLYBLESSED18 Verified Customer Verified Customer

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Very impressive the custoantasmers service fantastic. I have nothing to complain about the place. Good job. I have nothing to complain about the place. Good job. More

by Maxlilly57 Verified Customer Verified Customer

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This was the quickest oil change I've ever had there and I have been using this service center for my Kia's oil changes for quite a few years. Only only disappointment was the complementary wash and vacuum I have been using this service center for my Kia's oil changes for quite a few years. Only only disappointment was the complementary wash and vacuum service. More

by Nichole Verified Customer Verified Customer

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The staff was very helpful in getting to the right area. The service personel, especially John, is true ambassador for this dealership. I went in for service on my 2018 soul and couldn't pass up the grea The service personel, especially John, is true ambassador for this dealership. I went in for service on my 2018 soul and couldn't pass up the great offer on my new one. That shows good management and team work. This is my third Kia soul. Salesman Greg did a superior job!! I will recommend Regal and Greg to anyone.. Thanks for a most enjoyable experience. More

by Etrsn Verified Customer Verified Customer

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