Jonathan Benitez
Jonathan Benitez at Regal Kia Lakeland

Jonathan Benitez | Page 28

Assistant Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.7
851 Reviews
4.7

851 Reviews

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851 Reviews of Jonathan Benitez

September 05, 2024

Dealership Rating
Employee Rating

Excellent and friendly staff. Extremely knowledgeable and courteous to all guests they encounter. Very happy to always give them my business! More

by willimhuston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Sep 05, 2024

Regal Kia Lakeland responded

The team here at Regal is thrilled to receive such a great review, thank you.

September 04, 2024

Dealership Rating
Employee Rating

I have no complains about Jonathan and the KIA services. Jonathan is so knowledgeable about the services, recalls, etc. I'm so glad and pleased to deal with him. More

by soniabetancourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Johnson

Sep 05, 2024

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

September 03, 2024

Dealership Rating
Employee Rating

I always have fast and efficient service and never have any issues after services are completed. More

by MLOBBE94
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 05, 2024

Regal Kia Lakeland responded

I’m happy to hear that our team provided you with excellent service.

August 22, 2024

Dealership Rating
Employee Rating

The best dealership I’ve ever been too everyone here is nice and they took care of me More

by jomar_0922
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Aug 29, 2024

Regal Kia Lakeland responded

Thank you!

August 22, 2024

Dealership Rating
Employee Rating

I haven had ANY services from you as yet. Not sure that I ever will. More

by michaelchalue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jorge Benitez

Aug 29, 2024

Regal Kia Lakeland responded

We're sorry to hear that you haven't had a chance to experience our services yet. We strive to provide exceptional service and a positive experience for all our customers. If there's anything specific that's holding you back or if there's anything we can do to assist you, please feel free to let us know. We're here to help and would love the opportunity to serve you in the future.

August 21, 2024

Dealership Rating
Employee Rating

Kelsey is excellent as always. Best of the Best. Takes care of me everytime. Regal is the best More

by GREGG.B
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 21, 2024

Regal Kia Lakeland responded

Thank you Gregg!

August 19, 2024

Dealership Rating
Employee Rating

Service fast, friendly and efficient. Thank you! I will be back when needed. Best shop in Lakeland. More

by CAMPBELL948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 21, 2024

Regal Kia Lakeland responded

We’re glad that you enjoyed your visit.

August 19, 2024

Dealership Rating
Employee Rating

The dealership isn’t the issue. It’s the company itself. I realize it’s not the dealership’s fault, but the issues we’ve had on this vehicle and the fact that we have made more trip More

by Baze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Misty Osborne, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 21, 2024

Regal Kia Lakeland responded

We know that your experience with a vehicle plays a significant role in your overall satisfaction, and it’s disheartening to hear that this will be your last Kia. Please know that we value your input, and we will certainly pass along your concerns to the manufacturer. If there’s anything we can do to assist you further or improve your current situation, please don’t hesitate to reach out.

August 19, 2024

Dealership Rating
Employee Rating

They have excellent services with your car and take really care of your vehicle on More

by dew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 20, 2024

Regal Kia Lakeland responded

We’re glad that you enjoyed your visit.

August 18, 2024

Dealership Rating
Employee Rating

Horrible communication. They broke the side off my seat and didn't even tell me. When I called back to report it just as I was driving off I didn't get a call back for over More

by ANGELAPECk2977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Misty Osborne, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Kelsey Johnson

Aug 19, 2024

Regal Kia Lakeland responded

I’m truly sorry to hear about your experience and the lack of communication you faced. Your frustration is completely understandable, and I regret that our response did not meet your expectations. We acknowledge that being busy and short-staffed is not an excuse for the poor service and lack of follow-up you received. You deserve to have your concerns addressed in a timely manner. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

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