Jon Lacey
Jon Lacey at Colonial Volkswagen of Westborough

Jon Lacey

Service Advisor

Colonial Volkswagen of Westborough

89 Turnpike Road, Rt. 9
Westborough, MA 01581

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4.9
816 Reviews

Dealership Experience

11 yrs, 4 mos

Industry Experience

19 yrs, 11 mos

4.9

816 Reviews

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816 Reviews of Jon Lacey

March 30, 2026

Dealership Rating
Employee Rating

I had excellent service, and they were expedient and thorough when servicing my car. Very nice staff! More

by emlangmeyer
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

March 25, 2026

Dealership Rating
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They’re always very helpful and ready to help me with anything my car needs. More

by arlonlima
Service Price Transparency
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Recommend Dealer
Yes

March 23, 2026

Dealership Rating
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Great service! On schedule. In and out sooner than expected. Communication with service department was informative. More

by mbkindred
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

March 18, 2026

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team was very kind and professional. they where able to get me in to service my car quickly without any worry. More

by gavinsk416
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

March 17, 2026

Dealership Rating
Employee Rating

Went in for “ emergency call function SOS “ flashing red light on my 2022 Tiguan. thanks to the service department adviser Dylan and the service technician’s great work, It was a quick in and out fix reprog More

by joe
Service Price Transparency
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Recommend Dealer
Yes

February 26, 2026

Dealership Rating
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Great service department that helps me keep my car running smoothly and perform maintenance at a high level. More

by mcollinsxx85
Service Price Transparency
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Recommend Dealer
Yes

February 26, 2026

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Working with Jon has been great! I always seem to be needing service right away and Jon has been a Rock star with all that I through at him. Jon always gets the right times for my ap More

by Peter
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Recommend Dealer
Yes

February 12, 2026

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Great service. Handled my car with great skill and very clear position and had it done fast More

by jjschram79
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

February 04, 2026

Dealership Rating
Employee Rating

Phenomenal experience with Marc and the team at Colonial VW. This is the second vehicle purchased from this location. Service has been outstanding and the most recent sales experience with Marc was exemplar More

by booth-venue-trace
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bill Mcgrath, Bill Fallon, Dylan Begin, Marc Schoenhammer , Kevin Collins, Luis

January 30, 2026

Dealership Rating
Employee Rating

Bill is a wonderful service manager! All of the people in service are fantastic! Great leadership in the Department! More

by maggie.mcdonald
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

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