John Thorne | Page 26

Coming in for service I got a call that asked if I was interested to speak with someone about trading in my car. I thought I'd see what they said. Mike was kind and helpful. JD was nice but pushed me *wa interested to speak with someone about trading in my car. I thought I'd see what they said. Mike was kind and helpful. JD was nice but pushed me *way* beyond my financial comfort zone. I found myself tired after over three hours, boundaries pushed till they broke down. I should have walked out. Instead I'm paying $80 more per month than I am comfortable with. David got very cranky when we said no to the warranty (5 times firmly) and his demeanor completely changed from nice and fun to cold. Aldo listened and was polite. Day 2, after only 30 something miles, the gas cap warning went off twice (I hadn't got gas yet). Day three the check engine light came on. Thank God John Thorne was there and he was very kind and patient and told me that if it happens again, bring it in and they'll fix it. I should have kept my three year old Sentra. I loved that car. About the overall review, would you recommend this dealership? Yes, highly, for the great service dept and John Thorne. No for buying a car because of the push beyond your comfort zone. The pressurized sales tactics are very challenging for some people. More

by Lizisfree Verified Customer Verified Customer

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Had my rogue sport in for an oil change.John Thorne took Had my rogue sport in for an oil change. John Thorne took good care of me. Speedy and friendly service. Washed my rogue sport as swell. Had my rogue sport in for an oil change. John Thorne took good care of me. Speedy and friendly service. Washed my rogue sport as swell. More

by mlclingen Verified Customer Verified Customer

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I always use your service department! People are so nice. My service person was John Thorn Very nice and knowledgeable. Before going into the service department to pick up my vehicle a friend of mine was in My service person was John Thorn Very nice and knowledgeable. Before going into the service department to pick up my vehicle a friend of mine was in the looking at used cars. We spoke to a guy named Colby he was the nicest person very knowledgeable had great conversation with him although I didn’t buy a car I would certainly buy one from him!! More

by PAMELA Verified Customer Verified Customer

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Very professional, hassle-free, and quick service. Worked with John on getting my window fixed under warranty and it all went well without a hiccup. with John on getting my window fixed under warranty and it all went well without a hiccup. More

by jaegermt03 Verified Customer Verified Customer

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Maus Nissan Is a great dealership to work with all the people that work there are very pleasant my service guy John is a great guy always willing to help and take care of any problems I would recommend Ma people that work there are very pleasant my service guy John is a great guy always willing to help and take care of any problems I would recommend Maus Nissan to Everyone they go far and beyond to help you they stand behind Their vehicles More

by lucyhoward46 Verified Customer Verified Customer

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Wouldn't recommend taking your vehicle in to be serviced, they tried to charge me $10,000 for parts and labor but we're going to do a recall part free of charge in the fuel tank for the Titan. Into the work they tried to charge me $10,000 for parts and labor but we're going to do a recall part free of charge in the fuel tank for the Titan. Into the work for the recall part,two bolts broke and I was called and said if they went any further with it and broke anything else other than the two parts that I would be responsible for paying for it while it was in their care.I told them not to worry about the recall part and just put two bolts back on it so I can come pick my truck up. Longer story short I spent $300 at AutoZone and took 2 hours out of my day and fixed everything they claim to be wrong with my truck. In my opinion maus Nissan is the worst service department I've ever went to for help. More

by mitchrapp121023 Verified Customer Verified Customer

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You’re always treated with respect and value. Mr. John is so pleasant to deal with you can really trust him. Great Job to the staff so pleasant to deal with you can really trust him. Great Job to the staff More

by Ashby.sabrina Verified Customer Verified Customer

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Everyone very helpful and nice at Maus Nissan. They always make me feel comfortable whenever I am there! Would appreciate fewer follow up surveys/calls/emails however. always make me feel comfortable whenever I am there! Would appreciate fewer follow up surveys/calls/emails however. More

by rossfamily.fla Verified Customer Verified Customer

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I was totally satisfied with John & the service I received @ Maus Nissan! Thank you for taking care of my numerous auto problems & providing me with a beautiful rental during the repair process! 🌟🌟 received @ Maus Nissan! Thank you for taking care of my numerous auto problems & providing me with a beautiful rental during the repair process! 🌟🌟🌟🌟🌟 More

by peachy.keane Verified Customer Verified Customer

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I love my service man John. He’s awesome knowledgeable and easy to talk to. He’s fabulous and he understands if I don’t have enough money to change the filter and easy to talk to. He’s fabulous and he understands if I don’t have enough money to change the filter More

by breathawayemc Verified Customer Verified Customer

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