John Ruper
John Ruper at Ken Ganley Ford Parma

John Ruper | Page 30

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
370 Reviews
4.7

370 Reviews

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370 Reviews of John Ruper

April 12, 2022

Dealership Rating
Employee Rating

John Ruper is the Man he helped me out by taking my lease and converting it into a buy. He and his staff put all the paper work together and had it ready to sign. I Appreciate all the time that was put in to More

by Circh66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2022

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 02, 2022

Dealership Rating
Employee Rating

Pam was great throughout the ordering process and kept me updated along the way. I would definitely recommend Ganley Ford West. More

by donelonr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 04, 2022

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 31, 2022

Dealership Rating
Employee Rating

Great experience, very helpful , kept me updated throughout. Couldn’t be happier with Ganely Ford More

by rschnear9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy , Dave Moga, Ashley Neely

Apr 01, 2022

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 30, 2022

Dealership Rating
Employee Rating

My salesperson Pam K. Is always very personable, helpful, and caring. This is the reason why I keep coming back to this dealership. More

by LIBRAROSE73
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Mar 30, 2022

Ken Ganley Ford Parma responded

It's fantastic to hear that Pam provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Ganley Ford West!

March 29, 2022

Dealership Rating

I enjoyed my experience with this Dealership. Pam my sales person was very detailed oriented. More

by jordanreighn74
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, C.J. Overman, Mark Rezzano , Ben Bruggeman, Brandon Taylor-Mitchell, Daniel Walker

Mar 30, 2022

Ken Ganley Ford Parma responded

Jordan, Thank you for taking the time to share your thoughts on working with Pam and our team. We're glad to hear we delivered such a great experience!

Mar 30, 2022

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2022

Dealership Rating
Employee Rating

Our salesman was wonderful. John made our experience very pleasant. Thank you for making our truck buying experience an easy one. More

by branhan95
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

Feb 21, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience!

January 28, 2022

Dealership Rating
Employee Rating

The salesman Danny is one of the best in the business everything was great any time you come in to the dealership More

by Charles Hericks
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tracy Sapienza , Daniel Walker

Jan 28, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review, Charles! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford West are glad to have you as a customer.

January 24, 2022

Dealership Rating
Employee Rating

They were very professional even though there was a few of issues with the car. They were very helpful. More

by Maria kozma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Morgan Gallagher , Ashley Neely, Brandon Taylor-Mitchell

Jan 24, 2022

Ken Ganley Ford Parma responded

Thank you, Maria, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 27, 2021

Dealership Rating
Employee Rating

Ordered a Bronco in August, was delivered in December. Everything went smoothly, everyone was professional and no messing about with price or anything else. A great experience. More

by ron.faenza
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

Dec 29, 2021

Ken Ganley Ford Parma responded

Thank you for your very kind review, Ron. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

December 03, 2021

Dealership Rating

I felt somewhat disrespected when I was quoted 1 price over the phone then told another when I got there and then charged another price after the fact. Not cool at all. I have a great credit score but tha More

by Extingtion
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Austin Simpson

Dec 20, 2021

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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