John Ruper
John Ruper at Ken Ganley Ford Parma

John Ruper | Page 29

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
370 Reviews
4.7

370 Reviews

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370 Reviews of John Ruper

July 19, 2022

Dealership Rating
Employee Rating

They did some things to help but mostly just did what they needed to do to get the sale. Price ended up higher than we originally were told, and manager was rude when we complained after the sale because More

by Paulwordell
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: C.J. Overman, Nick Feruito

Jul 21, 2022

Ken Ganley Ford Parma responded

Hello, Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future.

July 12, 2022

Dealership Rating
Employee Rating

All of the staff at Ford Ken Ganley West were extremely friendly and personable. They’re quickness and ability to communicate was very helpful. More

by Srego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Nick Feruito , Carlyle Franklin, Dave Moga, Brandon Taylor-Mitchell

Jul 12, 2022

Ken Ganley Ford Parma responded

Thank you for your business. We appreciate you taking the time to leave us this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 08, 2022

Dealership Rating

I had a positive experience at Ken Ganley West. My salesperson was never pushy and was incredibly kind. If I’m ever in the market to buy another vehicle, I will be coming back. More

by LaurenGoodheart
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Nick Feruito

Jul 11, 2022

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 21, 2022

Dealership Rating
Employee Rating

We experienced a “pain free” easy purchase of our new F-150 with friendly helpful information and no pressure. It was the easiest car purchase ever! More

by Tjkuehn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Nick Feruito

Jun 21, 2022

Tjkuehn responded

Verifying

June 04, 2022

Dealership Rating

Nice atmosphere and finally fond a bronco I love and enjoy. Thank you for my new car. More

by nandgtrucking
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito , Ben Bruggeman

Jun 05, 2022

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 04, 2022

Dealership Rating
Employee Rating

I was well taken care of when turning in my lease. Wish I had known about this dealership sooner. Hope to do some leasing from them down the road. More

by Penny2021
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Jun 05, 2022

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 05, 2022

Dealership Rating

Very helpful, really appreciated all the help Pam gave us in purchasing our lease rom Ford. More

by Donmalick1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

May 06, 2022

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

April 27, 2022

Dealership Rating
Employee Rating

Easy to make an appointment. Prompt check in for service Friendly service writers Good work done in the promised finish time More

by DANIELLESTARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlyle Franklin, Brandon Taylor-Mitchell

Apr 27, 2022

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 26, 2022

Dealership Rating

Feel like we got hoodwinked. We weren't planning on getting a car that particular day but we ended up with one. They had to go somewhere to pick it up. It wasn't the color I want More

by Scubadive13
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Feruito , Daniel Walker

Apr 27, 2022

Ken Ganley Ford Parma responded

"Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better."

April 14, 2022

Dealership Rating
Employee Rating

Our experience at Ken Ganley Westside Ford was excellent! From General manager John Ruper and our sales expert Pam Koglman to Tracy in finance, every step was pain free! We love our Bronco and will be back t More

by priznjax
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2022

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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