John Ruper | Page 31

Ken Ganley Ford Parma responded

It's great to hear that Daniel was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Ken Ganley Ford Parma responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

Ken Ganley Ford Parma responded

Hi Rose, We sent an email on 10/5 to the email address that you provided and we also responded privately to this review on 10/5. But we never heard back from you. The email context is below: I am reaching out to you regarding the review that you left about Ganley Ford. I do have copies of the service inspection that was done to your vehicle prior to purchase and I've looked over the records from your service visit as well. Our records show that you brought in your vehicle on September 16 with a complaint that your vehicle was pulling from a possible off alignment and/or issue with the tires. We provided an alignment and suggested new tires. I do not see any notes regarding any issues with the brake pads or a purchase of brake pads, so was that done somewhere else? According to the vehicle service inspection that was performed on September 1, the brakes on your vehicle had ratings of 6-8, and we do not recommend needing replacements at those numbers. So if you could please give me more information regarding the brake pads, I can then further look into possible resolutions. I would love to be able to provide you with overall satisfaction from Ganley Ford! Thanks! Ganley Ford Customer Relations Manager

Ken Ganley Ford Parma responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Pam and our team to be a positive one. Please don't hesitate to reach out if you need anything else.

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new truck, and we look forward to continuing to serve you in the future!