"We are not Chrysler/Jeep we just selling their cars”"
“We are not Chrysler/Jeep we just selling their cars” “the solution will cost us $1400 and it is too much for us to pay to solve your issue” this is the answers I received from Mitch, finance manager at this location after I came back two weeks after I purchased a new Jeep 2018 with a problem in the stereo, disconnecting from iPhones (I checked it with few different iPhones). He told me that the solution for this will cost him $1400 and it’s too much for them.
Ash also involved in this issue, after months that I am talking with them about this issue, Ash one of the managers told me in quite “I know what you’re complaining about, it is happening to me all the time with my iPhone 7 on my Jeep”. Few days ago Mitch call me and told me “good news, I have a solution for you, I know a guy that can install you a separate Bluetooth device in addition to your stereo” and that he will call me to schedule it, I asked him if he have a location, he said no. He doing this as a side job. I agree just because I am with this issue 6 months already, from the day I purchased the car. His guy called me, name Al, offered me a Bluetooth device that worth $50 on Amazon and he told me that he cannot give me warranty on the installation. I said no and gave up, too much energy for me to handle with people there.
This location is the worst location ever, managers there telling me to send complain letters on other co-workers managers that work with them. They are lying and not taking responsibility on parts that is under warranty. DO NOT BUY NOTHING IN THIS LOCATION. do yourself a favour and go somewhere else.
If you want to hear the full story, you are welcome to contact me.
"2017 jeep grand Cherokee purchase "
I purchased a 2017 Jeep Grand Cherokee on Sept 6, 2017. I have to say that the salesman and the sales manager were very pushy. It started with the sale-man insisting I give him my credit card to show I'm serious, and then he kept saying sign here pointing to the line on the contract. The manager (Mitch) even told him stop. They also required $1000 deposit because it's their way to ensure you don't walk. I haven't had to make a deposit on a car purchased with my last 5 car purchases (that's like 19yrs). I ended up going above my bi-weekly payment budget and I wish I stuck to my guns. The dealership had an airmile reward offer for my purchase and they have not yet given me any airmiles. NOV 21 2017. Management (Mitch) said they would look into this but I have not received a single call. All talk no action and the blame game begins with management saying they can't control airmiles and he didn't realise he was supposed to call me back even thought he said he would.
This was his last email to me
"Unfortunately I have no control over the distribution process at Air Miles, I honestly didn't think there was any more to discuss after the request to provide was submitted.
As for John, I cannot speak to what he had committed to.
I am sorry you feel this way, I can only control our process."
Im not entirely sure what that means but I'll tell you that's not taking ownership of a situation that you said you would look into to. It's poor customs service and excuses. I'm done with Serpa, was my reply.
Delivery was not on time and the vehicle was given to me with the interior not fully cleaned (it was a demo). The interior had pop in the cup holders as well as the rear seats. Something was also spilled in the trunk/cargo area. It took me an hour to clean it. I gave them my trade super clean, they could have at least done the same.
Upon taking the vehicle home I noticed a few marks (looked like over-spray) they claimed was tree sap. I'm not dumb. It was not tree sap. The shop did take care of this and the paint shop manager was very nice about this. The paint shop department was great to deal with and they did a good job buffing out the marks. I wish they would learn how to wash a vehicle before handing it over to customers.A mark is still visible but I won't be returning to this place because of other departments.
My change oil light also came on in the second week. Not sure how this was missed. The shop did change the oil and I left the shop only to see the change oil light come back on. I was told to reset it myself. I do believe they changed the oil so this was a minor error. I will give them the benefit of the doubt but I won't be returning for service.
I had another issue, I was supposed to get 1 year free Sirius XM radio. I did not get 2 weeks free Sirius XM radio. Apparently, they had it activated on the vehicle Nov 2016 so I lose out. I specifically asked if I had a year free both the manager and my salesman said yes maybe a few weeks less. I took it to the top guy and he said I'll see what I can do but no promises. ***Update, I am happy to say that the owner got involved and corrected this. I will be receiving my 1 year Sirius XM subscription for the year as promised or at least that's what I've been told.
The shop guys were very nice but almost everything I had asked them to look at was "no fault found". I will take them at their word, but I will be taking my jeep at another dealer going forward.
I would not recommend this dealership. Beware of false promises and don't trust them when it comes to their word. Get everything on paper if you decide to proceed.
The infotainment is missing Android and iPhone app connectivity. It's only available in the US. Chrysler told me this will not be updated so I'm stuck with it. Obviously, this has nothing to do with the dealership.