We have know John for 50 years ever since he worked at Cooksville Dodge . He has always been there for us and our shop Great person ,very knowledgeable and friendly
"Unprofessional and disrespectful "
My father and I came into the store to buy a part for a chrysler aspen 2008. The part was defective and tried to return it. I come into the store to return it and they state that it is not refundable when they never said that before purchasing. The manager begins to tell me how it is written on the bill of sale which is provided after purchase. How am I supposed to know that a part isnt refundable until I pay... the part was not refunded and I talked to chrysler and they cant do anything because the company is privately owned. The manager John BotIeho was arguing with me stating that customer is wrong and he would not return the part. Also Kevin Pershad the part sales representative never stated the part was not refundable. I would like from the owner of this company to contact me to talk about this matter since hes employees cant face me and professionally talk about a matter without kicking me out of the store when I wanted to basically teach them that they are supposed to tell customers that parts are not refundable. Bad location horrible customer service and some workers were staring at me giving me rude looks. John also gave me chryslers number when it was wrong and he also knew that they would not help with my matter. I have our phone calls recorder and when I came into the store I recorded him with his notice and still was very rude unprofessional and disrespectful.
Other Employees Tagged:
, Some lady who never stated her name and kicked me out of the store
- Matt Shep
After many visits to other area dealers where the service level was dismal [to say the least], this dealership and service department is what all dealera should aspire to be.
Sam was amazing, kept me informed and helped rectify a horrible situation I was in after being serviced at another location. He is knowledgeable, stright to the point and honest. Honesty goes a long way and cannot be underestimated to which he is a shining example. John at parts was also very helpful and helped me out, going above and beyond. All in all, this is my new dealership and I honestly wont worry about coming to them again, for anything. Have and will recommend to anyone!
Other Employees Tagged:
I really was amazed at how fast i got to speak to dariusz about thr dodge caravan. He was polite and explained everything i needed to know about the vehicle also was really polite about the walkthrough
- Greg S
Picked up a good deal on a Grand Cherokee Summit. All staff that I had the pleasure of talking to were courteous and professional. From paperwork to pickup, everything went smoothly. Amgad did a great job showing me around the dealership on the day of pickup. I am very pleased with the service received at Erin Dodge. This dealership understands the need to satisfy.
"erin dodge legendary customer service"
wowwwwwww what an amazing team and what wonderful experience.Let me start by saying that KEVIN PERSAUD in service dept of Erin dodge along with John were just simply amazing.Not only that they educated me on different winter tires but also got me the best deal I had the quote from Canadian tires but not only that they match them on the same product but also beat there Wheel/tire pkg.im from California and have a very little experience of snow and snow tires.i was never force or push in making my desicion.Kevin also recommended to store my tires with very reasonable price he then explain that as Erin dodge customer buying tire or wheels have the benefits to not get charge when u swap them after every season which could cost you from $39 to upwards of $50 a season do the math
thats a very good savings in itself.i got an amazing deal on Alloy wheel/tires combo I would defenetly recommend this dealership to all my friends specially Kevin
Both Kevin's have given me exceptional service and for this I will continue my services with Erin Dodge Chrysler.
Thank you for the great experience.