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101 Reviews
Write a Review101 Reviews of Joe Izzi
July 20, 2025
Exceptional Service Experience at BMW of West Chester I would like to extend my sincere thanks to the team at BMW of West Chester for an outstanding service experience. First, a big thank-y Chester I would like to extend my sincere thanks to the team at BMW of West Chester for an outstanding service experience. First, a big thank-you to Joseph Izzi for arranging my M oil change and connecting me with Service Advisor Bill Cosenza, who made the entire process seamless. From the moment I entered the service department, I was warmly greeted by Chris Clayton, who welcomed me with a big smile and addressed me by name. His professionalism and attentiveness set the tone for the visit, and he quickly took care of my vehicle after I finished speaking with Bill. While I waited, I enjoyed the comfortable and well-appointed waiting area, complete with snacks, beverages, and Starbucks coffee. Before I knew it, my car was ready—fast, efficient, and hassle-free. I want to acknowledge that I drove over an hour and 25 minutes from Dover, Delaware, passing two other BMW M dealerships, just to receive the high-quality service provided at this location. The respect, kindness, and professionalism displayed by everyone made the trip well worth it. A special thank-you to Technician Ricky Perez for sending me a detailed inspection video—very informative and much appreciated. Thank you as well for taking the time to thoroughly inspect my vehicle and complete the oil change. If you’re looking for a dealership that truly values its customers and provides top-tier service, I highly recommend BMW of West Chester. This team listens, cares, and delivers. Wishing everyone a wonderful day, and thank you again for the exceptional service and welcoming smiles. Sincerely, Junior Gonzalez (PABLO) DRIVES an F87 2021 BMW M2 COMPETITION More
Other Employees Tagged: Bill Cosenza , Ricky Perez , Chris Clayton
July 19, 2025
All around great dealerships and the people that work there never a bad experience, when I'm there there never a bad experience, when I'm there More
Other Employees Tagged: Kevin Mahoney, Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Anthony Blubello, Caroline Combs, Heather Deritis, Amy Hinkle
July 19, 2025
Always a pleasure to leave my car there to be fixed. They stay in communication and have it back when they say they will. They stay in communication and have it back when they say they will. More
Other Employees Tagged: Caroline Combs
July 16, 2025
From start to finish, the experience was very nice. Joe was very informative and prompt and provided appropriate communication through the process. Everyone else was pleasant and helpful that I talked Joe was very informative and prompt and provided appropriate communication through the process. Everyone else was pleasant and helpful that I talked to as well. More
July 16, 2025
I just so appreciate Joe in my last few times I experienced his drive to be the Best in each case for his Customer Experience. Totally understanding my issues and tries to help in anyway he can. Su experienced his drive to be the Best in each case for his Customer Experience. Totally understanding my issues and tries to help in anyway he can. Such an Asset for your organization. Thank you for your choice ! More
Other Employees Tagged: Frank Adinolfi
July 11, 2025
EXCELLENT SERVICE AS ALWAYS. I ALWAYS FEEL LIKE A VIP WHEN I BRING MY CAR FOR SERVICE. JOE IZZI ALWAYS KEEPS ME INFORMED OF THE STATUS OF MY VEHICLE. I ALWAYS FEEL LIKE A VIP WHEN I BRING MY CAR FOR SERVICE. JOE IZZI ALWAYS KEEPS ME INFORMED OF THE STATUS OF MY VEHICLE. More
Other Employees Tagged: Joseph Fritz , Chris Clayton
July 11, 2025
Another fantastic service appointment concluded with the vehicle back on the road after warranty work completed. This time around I worked with Joe, the service advisor, kept me informed on the progress an vehicle back on the road after warranty work completed. This time around I worked with Joe, the service advisor, kept me informed on the progress and made sure all my questions were answered. I also work with Frank in the service area. In the meantime, sales advisor Scott and manager Wilmer took me through several options regarding my next car. Very professional staff, comfortable waiting room and showroom. I always highly recommend both the Sales and Service teams at BMW of West Chester. I have had 10 BMWs over the years and always do business with this group. (Formally Ottos BMW). More
Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Scott Gately, Frank Adinolfi
July 07, 2025
Frank and the support is the main reason I continually refer friends to OTTOS . After the new BMW is procured service support is what’s left of customers returning refer friends to OTTOS . After the new BMW is procured service support is what’s left of customers returning More
Other Employees Tagged: Bill Cosenza, Frank Adinolfi, Anthony Blubello