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Joe French
1,057 Reviews
I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218
Read moreDealership Experience
30 yrs, 3 mos
Industry Experience
30 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,057 Reviews
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1057 Reviews of Joe French
November 14, 2016
Works Oil Change I typically have really good experiences at Klaben in Kent. I bought my car there and go there regularly for oil changes and some services. I waited a I typically have really good experiences at Klaben in Kent. I bought my car there and go there regularly for oil changes and some services. I waited almost 2 hours for an oil change. That is ridiculous. I was on vacation that day and figured it would take 1 hour. I was almost late for my daughter's doctor appointment. I was very upset when I finally got my car back. More
by ncorll
Verified CustomerOther Employees Tagged: Kyle Sott
November 08, 2016
Excellent service Klaben Ford is a great dealer. The customer service is excellent. The only challenge is that I have bought two new cars there that have had significan Klaben Ford is a great dealer. The customer service is excellent. The only challenge is that I have bought two new cars there that have had significant issues. A Ford Focus that had transmission problems from the start and now a Ford Escape that has engine problems at 30k miles. The dealer has gone way out of its way to deal with these problems. They are great... just a bummer that Ford is having issues with quality. More
by KNODEN
November 04, 2016
Service and customer relations . Service and customer relations were as I expected, excellent. When the service inspection, subsequent to an oil change and tire rotation, discovered a Service and customer relations were as I expected, excellent. When the service inspection, subsequent to an oil change and tire rotation, discovered additional problems, the service department promptly (and accurately) informed me exactly what the problems were, the anticipated cost and since the repairs would take two (2) days to complete (due to a need to order parts),assisted me with a car rental, then promptly notified me when my car was ready. The work came in under estimate. They also assisted me by filing for the rebate I was due. More
by DRACO151
November 03, 2016
Great Service Had my car in for oil change, fluid check, etc. Mona Crooks was awesome and so was Joe French. I'm not sure which mechanic worked on my car but he did Had my car in for oil change, fluid check, etc. Mona Crooks was awesome and so was Joe French. I'm not sure which mechanic worked on my car but he did a great job. The complimentary car wash was a nice bonus. I've been dealing with Klaben Ford in Kent for many years for service and new vehicles and I have never been disappointed. More
by lpinkerton54
Other Employees Tagged: Mona Crooks , Mechanic unknown
November 03, 2016
Joe is the best Excellent care by Service advisor, Joe French - work done well and in promised time frame. Nice snacks provided in clean comfortable waiting area. Thi Excellent care by Service advisor, Joe French - work done well and in promised time frame. Nice snacks provided in clean comfortable waiting area. This sentence is yo satisfy 25 Word minimum. More
by Lexi15Stowe
November 02, 2016
Routine maintenance with extraordinary customer service My car is still fairly new, so I did not expect anything to be wrong with it. Joe verified that everything was fine during this oil change. He provi My car is still fairly new, so I did not expect anything to be wrong with it. Joe verified that everything was fine during this oil change. He provides superior customer service always. More
by Lisa
November 02, 2016
Another satisfied visitor The service guys are great and always keep me updated on what is going on with my car. I would highly recommend to anyone who needs service for their The service guys are great and always keep me updated on what is going on with my car. I would highly recommend to anyone who needs service for their car. More
by ANDREAMBIGGER6
October 27, 2016
Joe French is an excellent service representative Excellent dealership, I wouldn't go anywhere else to buy a Ford product, or to have my Ford serviced. Everyone is so friendly. I've been a customer fo Excellent dealership, I wouldn't go anywhere else to buy a Ford product, or to have my Ford serviced. Everyone is so friendly. I've been a customer for over 30 years. More
by GFL-LEE
October 27, 2016
My thoughts Over a period of time I have found the staff to be consistently friendly but professional, very helpful in working out an appointment for service and Over a period of time I have found the staff to be consistently friendly but professional, very helpful in working out an appointment for service and generous in explaining in detail the service to be rendered. I have never been disappointed. More
by TEAMJM1
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