Joe French | Page 8

Kim and Klaben have been good to me over the years. Always very pleasant and easy to work with. Always very pleasant and easy to work with. More

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Mona crooks is the best customer service person I have ever encountered, a lot can be learned from her. ever encountered, a lot can be learned from her. More

by Sdalton4564 Verified Customer Verified Customer

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The standard works package grew into some additional services that were required to keep our car and driver safe on the road. Joe French was very upfront with the services suggested and was able to flex services that were required to keep our car and driver safe on the road. Joe French was very upfront with the services suggested and was able to flex and help me with a car when the timeframe expanded. We have two Klaben Fords that always get their service completed at Klaben Service in Kent. More

by Duskey37 Verified Customer Verified Customer

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I had scheduled service work for my F150 for Tuesday 11/4 at 7:00am to have the works done and it completely slipped my mind being caught up in Physical Inventory at work and by 8 am Joe French was on the ph at 7:00am to have the works done and it completely slipped my mind being caught up in Physical Inventory at work and by 8 am Joe French was on the phone calling me to remind me I had an appointment, so I ran the truck down and dropped it off fortunately I'm only a couple blocks away. I thanked Joe for the courtesy call when I saw him 3 hours later he was calling me to tell me it was done. Greatly appreciate the service More

by Berniestu1 Verified Customer Verified Customer

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Taking my car to Klaben and having Alisea as the service advisor was a wonderful and pain free experience. I was even supplied with a ride home very shortly after I left the car there. Great service and a advisor was a wonderful and pain free experience. I was even supplied with a ride home very shortly after I left the car there. Great service and a very pleasant driver doing the ride. More

by frenchpatricia196 Verified Customer Verified Customer

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Gavin is always pleasant and very helpful. He does a good job on the counter and always gives me assistance with my needs . He does a good job on the counter and always gives me assistance with my needs . More

by jhood552 Verified Customer Verified Customer

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KLABEN is the only dealership that I will ever trust my car for service and repairs. car for service and repairs. More

by GERRY-SUSIE44221 Verified Customer Verified Customer

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Klaben Ford has been my family’s trusted dealership for well over 35 years. Joe French, my Service Advisor, went above and beyond. He is professional, engaging, knowledgeable and efficient. He kept me i well over 35 years. Joe French, my Service Advisor, went above and beyond. He is professional, engaging, knowledgeable and efficient. He kept me informed and provided all around stellar customer service. I’ve experienced another Ford dealership while living in another state and they did not measure up to Klaben Ford’s standards. Klaben Ford in Kent, Ohio sets the bar high and I am glad to be back. More

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I never have to wait when I get there, they are professional and quick when I arrive professional and quick when I arrive More

by TOGETHERINAKRON Verified Customer Verified Customer

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Joe French has always helped. Always does what he says. And follows through. And always in time frame as stated. Always does what he says. And follows through. And always in time frame as stated. More

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