Joe French | Page 75

Superior Service I have a 2018 Ford Ecosport which started having shifting issues. I had my vehicle in for repairs most of the time between May and August. The first t I have a 2018 Ford Ecosport which started having shifting issues. I had my vehicle in for repairs most of the time between May and August. The first time I had it in, they rebuilt the transmission. Still had issues, so I took it back and they replaced the solenoid. Still had issues, so I took it back in again. Since they had basically done everything they could and it still wasn't working correctly, they got authorization from Ford to replace it with a new one. During this time period in which they had my car more than I did, they were very helpful in working with me and getting me loaners and rentals. Nate, from the sales Department, even brought my car to my work and swapped vehicles so that I didn't have to miss more work. Tom, the service manager, has been extremely helpful in getting this resolved. He has even been following up with me periodically since I got the car back to make sure that everything is going well still. I highly recommend this dealership! They have an awesome service department! I was losing faith in Ford since I previously had a Focus with transmission issues. But they have restored my faith! I highly recommend this dealership, they truly care about their customers! More

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Lack of Communication and Urgency I called into the Service Center to make an appointment for two outstanding recalls, and said if there was time to look at something else that was pot I called into the Service Center to make an appointment for two outstanding recalls, and said if there was time to look at something else that was potential issue. I made an appointment a few weeks out, and brought it in as scheduled. When I made my appointment, I was told the recalls should only take a day. I had my husband and 6 month old son follow me out to pick me up, and the next day waited for a call with an update. As it got close to the end of the day, my husband and I were both calling the service center for an update, as we were both at work, and trying to figure out who was picking me and my 6 month old son up. We finally got a hold of someone after 5, who said my car wasn't even looked at and they were "backed up". I reiterated that I understand that back ups happen, but I would have liked to have been communicated with and updated. Also, if you knew you were backed up, my recalls were not an emergency, and I would have happily rescheduled. They proceeded to arrange for a rental for me, and said it would be at Northfield as our child care is in Macedonia. However, without calling us back to ask, there was no availability at Northfield, and they sent us out to Bedford, which is the opposite direction of our house in Aurora. At this point, it was 5:30, and the rental place closed at 6, so we got my 6 month old, drove all the way to Bedford, then had to get him home in Aurora in time to eat. This was unnecessarily stressful. The next day I get a call that the person still hasn't even looked at it and there was no ETA. I told Joe that I would be picking up my car the next day either way, and would take it somewhere else to get serviced. He then called on the next day (Friday) and said my car would be ready at the end of the day. I went and picked up my car, and not a single person apologized for the inconvenience. I was so disappointed in my experience and shared this with Joe. When dropping off my car initially, I made the comment that I like to get my work done here because this is where I bought my car, so all the service records are in one place and that I would be looking to trade in my car in the near future for something bigger (i.e. the 6 month old). I will absolutely not be purchasing from Klaben after this experience and will take my business elsewhere. I am completely understanding that things come up, but the lack of communication and empathy and respect for my time is the reason why I will not be coming back to Klaben. More

by anonymous Verified Customer Verified Customer

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New car I went for an oil change and left with a 2019 Ford Escape. I'm on my 3rd car with Klaben. Great people to work with. They always make sure it's the be I went for an oil change and left with a 2019 Ford Escape. I'm on my 3rd car with Klaben. Great people to work with. They always make sure it's the best deal for you. Thank you Rich and Brandon! I love my new car! I always leave happy! More

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Service Center I've had all positive experiences in the past few years with this dealership and service center for my Edge, until recently. When I came in for my 8: I've had all positive experiences in the past few years with this dealership and service center for my Edge, until recently. When I came in for my 8:20am appointment early, there was already a garage full of of cars lined up for service , and learned once I finally got checked in and ready for service (at close to 9am at this point), that it would be approximately 3 hours. Since I had to be in to work at a certain time, I rescheduled for another day, nearly 3 weeks later. After this appointment and having service done on my vehicle, including an oil change, tire checks and a diagnostic test, it immediately thereafter started making grinding sounds when accelerating and slowing down, and vigorously shaking after approaching 45 mph. Neither of these issues were happening prior to the appointment, so I messaged the service center to inquire about what it might be. I received a call back about these concerns from the service rep who I was working with, basically indicating that these were happening because of issues my car already had and that they were just getting worse. Sounds logical except that these only started immediately following my appointment. I've had a lot of issues with this vehicle that I have never had before with any of my or my husband's vehicles (seven of which were Fords), and this will be the last Ford vehicle our family will purchase. More

by RNS Verified Customer Verified Customer

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Professional service, pleasant experience. I took my Lincoln MKC in for routine service and again, as I've come to expect, it was a pleasant experience. My car was taken in as scheduled, the se I took my Lincoln MKC in for routine service and again, as I've come to expect, it was a pleasant experience. My car was taken in as scheduled, the service was performed, and I was on my way. The service area lounge is very comfortable with lots of amenities you don't usually see. Joe French is polite, communicates well, and is always a pleasure to deal with. More

by ROSEMARYT.NICHOLAS Verified Customer Verified Customer

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Great service After buying our car at a different dealer we returned for service to Klaben. We appreciate the great service. Mike takes great care of us! After buying our car at a different dealer we returned for service to Klaben. We appreciate the great service. Mike takes great care of us! More

by CHRISTINEJ13 Verified Customer Verified Customer

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Joe french has taken of my truck since new Joe has taken of my truck since new (2011). Any questions I have, he answers or will get an answer.Doesn't push extra's if not needed. makes recommend Joe has taken of my truck since new (2011). Any questions I have, he answers or will get an answer.Doesn't push extra's if not needed. makes recommendations if something is needed. More

by formula311 Verified Customer Verified Customer

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Repair of water leaking from under dash Repair not under warranty was going to be $800 plus-because of low mileage and loyalty they worked with Ford and lowered cost to $220. Repair not under warranty was going to be $800 plus-because of low mileage and loyalty they worked with Ford and lowered cost to $220. More

by GAMAMAG Verified Customer Verified Customer

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Pretty good - just took a lot longer I was told my airbag recall work would only take a day. Well it went to 3 days. Luckily i was set up with a rental - that didn't cost me anything. E I was told my airbag recall work would only take a day. Well it went to 3 days. Luckily i was set up with a rental - that didn't cost me anything. Everyone was very nice. More

by BJACOT Verified Customer Verified Customer

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2016 Ford Explorer Went in for routine maintenance and developed a major problem, diagnosed and repaired in record time! Appreciated the staff in getting me back on the Went in for routine maintenance and developed a major problem, diagnosed and repaired in record time! Appreciated the staff in getting me back on the road! More

by dennis2016 Verified Customer Verified Customer

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