Joe French
Joe French at Klaben Ford Lincoln

Joe French | Page 70

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,057 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,057 Reviews

Write a Review

1057 Reviews of Joe French

May 01, 2020

Dealership Rating
Employee Rating

As always Klaben did a great job on my truck.The As always Klaben did a great job on my truck. The personal was very professional and helpful. Thanks to Mr. French in service, everything was on time More

by redheaducks
Recommend Dealer
Yes

April 30, 2020

Dealership Rating
Employee Rating

So So. I have not had any problems with the vehicles I've least until this one. I had the service dept. work on a recall for my cooling system and I guess it More

by RAZZJ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2020

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Klaben. Your honest and candid comments are important. We reflect on that feedback and share it with our entire team. Then, we celebrate, counsel, and coach with the goal of continuous improvement. After reading your survey, it was clear we did not deliver the level of service you expect and deserve during you last visit. No excuses! We failed. I appreciate the time you took and it was a pleasure meeting you over the phone and then in person yesterday. As we discussed, our communication was lacking regarding the explanation of the recall and the related steps/stages required for its completion It left us looking as though we did not do a thorough job in completing the recall and causing other issues. And rightly so, I would feel the same way. The detail you provided before and during the road test allowed us to resolve your concern quickly. Thank you for your patience and your valuable input. I'm glad we were able to put your mind at ease for your upcoming trip and more importantly, restore your confidence in Klaben. Please know that our business model revolves around the relationships we build with our customers. It’s our responsibility to earn and retain our customers’ trust and confidence. Thank you for allowing us the opportunity to do just that. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

April 25, 2020

Dealership Rating
Employee Rating

Never any problem.- I have never had any problem at KLABEN FORD. I have brought you a few customers. I would tell any one. Go see KLABEN FORD and ask for MOYERS if he is More

by POPTALK
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks , Matt Moyers, I dont know all the names I have dealt with-

April 25, 2020

Dealership Rating
Employee Rating

36K Service recall notice I was thrilled that klaben Ford came to my house, left a loner, and took my car in for service. This was so appreciated. Thank you Klaben. More

by flauto9857
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 23, 2020

Dealership Rating
Employee Rating

We've been doing business with Klaben since 1998. Top notch! I would not hesitate to recommend them to my friends. Thanks for a great transaction. I knew what I wanted, they had what I was looking for an More

by em77custom
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben, Louis Polos

April 21, 2020

Dealership Rating
Employee Rating

Turned in my lease. Process was smooth, quick, and excellent customer service. Klaben continues to impress. I will continue to come back for sales and service. More

by jrienzi1205
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Christine Klaben

April 12, 2020

Dealership Rating
Employee Rating

Professional, courteous and super friendly staff. Will be going back for additional work on all vehicles. Even received phone calls updating the progress of repair. More

by KGELLNER975
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Sean Bradford , Stephanie

April 05, 2020

Dealership Rating
Employee Rating

Long time Klaben customer. We have purchased many vehicles from Klaben Ford. Consistent quality service and customer care for both sales and service. We recently had to lease a More

by Paul 3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Richard Klaben, Tom Alcorn, Christine Klaben , Terry Baughman, Tyler Schultz

April 02, 2020

Dealership Rating
Employee Rating

Always great service on our vehicles Quality service in a timely manner. You can't get better than that. Will continue using this service department, Thanks for many years of great ser More

by VGREENE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

March 30, 2020

Dealership Rating
Employee Rating

Oil change with Joe. He always treats me like family. Always so professional, honest and quick. You all make things so easy to be there. There is always a high level of trust I have when I bring my Explor More

by renemccann222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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