Joe French
Joe French at Klaben Ford Lincoln

Joe French | Page 66

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,057 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,057 Reviews

Write a Review

1057 Reviews of Joe French

January 05, 2021

Dealership Rating
Employee Rating

Got in quick. Joe French was the best! He even walked out to my car with me when all was finished. Service for my 2020 Edge was done quickly and properly. Covid prevention practices were right on. I More

by Not a Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 13, 2021

Klaben Ford Lincoln responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you again for choosing Klaben Ford, and we hope to see you again soon!

January 03, 2021

Dealership Rating
Employee Rating

Joe and his team were friendly, efficient, and competent. We have always been pleased with our experiences with service at Klaben. They checked for other problems. More

by cottrellc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 13, 2021

Klaben Ford Lincoln responded

Hi! We're so happy we were able to help you out! Please let us know if there is ever anything else we can do for you! Safe travels!

December 30, 2020

Dealership Rating
Employee Rating

Thanks so much to Joe French for getting my truck repaired and cleaned. Engine was running ruff and getting poor gas mileage Truck drives like new. GREAT JOB. More

by roslynwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2021

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

December 30, 2020

Dealership Rating
Employee Rating

A honest friendly dealership. Klaben has treated us like their family for many years. I myself am a second generation Ford employee. And for as long as I can remember this has been our dealership. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Richard Klaben, Christine Klaben , Terry Colbert, Mike Cooney, Mario Palomba

Feb 11, 2021

Klaben Ford Lincoln responded

Scott, our Staff works hard to go the extra-mile for our valued guests! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

December 24, 2020

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Employee Rating

Klaben is my preferred dealer in north east Ohio! over the years I have bought numerous units form Klaben and i also send my friends and family there! OUTSTANDING DEALERSHIP!!!!!!!!! More

by COKE49ROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2021

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

December 22, 2020

Dealership Rating
Employee Rating

Claiborne Ford has consistently provided quality and professional service to me and my family on all of my vehicles I would definitely recommend claiming to anyone More

by Jmc422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2021

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

December 20, 2020

Dealership Rating
Employee Rating

Klaben's service department is second to none because of it's people, both front of, and back of thr house. Thank you Joe for another flawless visit. More

by Darkreyule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2021

Klaben Ford Lincoln responded

We are glad we could help! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

December 18, 2020

Dealership Rating
Employee Rating

The service department is staffed with courteous, friendly, responsive and efficient people. The environment is clean and the processes/procedures are well organized . I appreciate that specific ap More

by MHABOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford , Wes does a great job as the shuttle service driver.

Feb 11, 2021

Klaben Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 09, 2020

Dealership Rating
Employee Rating

Mona is a great service rep as most of your guys are. It’s your pricing that I have a problem with. Sorry I probably won’t be back. More

by Wdcoldwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mona Crooks

Dec 15, 2020

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your honest feedback and for the positive comments/marks left for Mona and Joe. We share this with our entire team and reflect on its content to know what we are doing well and areas needing our attention. The last thing we want to do is leave any question in our customers minds in regards to our intention to do everything we possibly can to take excellent care of them each time they’re in for service. I enjoyed meeting you over the phone and gaining additional insight into your recent experience as well as your long history with us. We missed asking some key questions to help us find the best repair path to fit your needs and expectations, no excuses. After our conversation I addressed the team members involved and reflected some of the key takeaways and appreciation for your allowing us to make right a situation we created. Thank you again for your feedback and as always, I and the entire Klaben team remain at your service. Sean Bradford-sbradford@klaben.com

December 05, 2020

Dealership Rating
Employee Rating

Great Dealership overall! Our Service Manager is always at the top of his game. We know he has our best interest in mind. We appreciate Mike! More

by TRCClaflin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Richard Klaben, Christine Klaben, Jennifer Bowen , Don Batten, Mike Cooney, Denise Miller, Mario Palomba

Feb 10, 2021

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

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