Joe Cleaver | Page 21

David was extremely helpful in ordering my vehicle and understanding my needs. He seemed genuinely interested in working with us and I would recommend him when looking for a BMW. understanding my needs. He seemed genuinely interested in working with us and I would recommend him when looking for a BMW. More

by bucprincess Verified Customer Verified Customer

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When I choose a vehicle that I really liked I asked the salesperson about the service the car received before being placed on the lot. The sales person told me that goes through a multi point inspection, o salesperson about the service the car received before being placed on the lot. The sales person told me that goes through a multi point inspection, oil change, all the filters replaced, yada, yada. A couple of weeks later, I check the engine air filter, FILTHY, cabin filter, FILTHY, it makes you wonder if anything was actually done! This is not a complaint upon any specific manager or person, it's complaint about integrity, trust and professionalism. I've purchased vehicles from various dealerships and my experiences have been much better. This is a BMW dealership, this is Ferman's, this dealership also sells many other high end vehicles, this being said the buying experience must be five star, you must have that trust for your customers to return, you have to have a sense of urgency towards your customers so that they feel great about buying high end vehicles. In a nut shell you guys are courteous, you talk the talk, and walk the walk but you have to back it up with integrity. More

by maximus1 Verified Customer Verified Customer

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Excellent experience with Ferman. Bill was an outstanding salesman, purchased two new vehicles from him. Will certainly do more business with Ferman Bill was an outstanding salesman, purchased two new vehicles from him. Will certainly do more business with Ferman More

by bk055 Verified Customer Verified Customer

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Outstanding salesmanship with the sale of car and along with the paperwork done in finance department with the paperwork done in finance department More

by paul@fspsllc.com Verified Customer Verified Customer

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Rosie did an awesome job getting the SUV prepared and always ready to answer our questions and made sure we were happy in our buying experience. Joe Cleaver, (SEMPER FI) in finance was very knowledgable always ready to answer our questions and made sure we were happy in our buying experience. Joe Cleaver, (SEMPER FI) in finance was very knowledgable and made sure we understood and were satisfied with all the contractual paperwork. "I'll be back" More

by maximus1 Verified Customer Verified Customer

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Great dealership Dave Mangano and his staff are tops and very on point Good people very on point Good people More

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Great dealership… each person was nicer than the next! Fast, efficient, professional…. It was a simple and pleasant buying experience. Fast, efficient, professional…. It was a simple and pleasant buying experience. More

by JSCHACHTER1 Verified Customer Verified Customer

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Ferman BMW is my preferred BMW Dealer. Always great Customer Service and attention to detail! Always great Customer Service and attention to detail! More

by mmeadows3 Verified Customer Verified Customer

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Rosie is the best. Two years ago when I bought Z4 she kept it until I returned to FL to pick it up. Now she is keeping my newly purchased 330i. What a great person she Two years ago when I bought Z4 she kept it until I returned to FL to pick it up. Now she is keeping my newly purchased 330i. What a great person she is. Starting on line with Regina was also very good. Great team from start to finish. Always nice to see a fellow Michigan person on the team More

by mgmorris46 Verified Customer Verified Customer

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A plus plus! Wonderful experience with David theadoe and team. Everyone was friendly, professional, and very connected to our needs. The finance process was q Wonderful experience with David theadoe and team. Everyone was friendly, professional, and very connected to our needs. The finance process was quick and painless. Great experience! Awesome car! More

by spencerfarmer87 Verified Customer Verified Customer

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