Joanna Oates | Page 61

Beyond Happy My experience at Rallye Lexus was outstanding. Salesman Kevin Losee was friendly funny and to the point. He explained all my options within my budget. My experience at Rallye Lexus was outstanding. Salesman Kevin Losee was friendly funny and to the point. He explained all my options within my budget. I highly recommend Kevin and the full team at Rallye. More

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Great experience! I love the Lexus experience! The car drives like a dream. I have always owned my own Lexus and have come from a family that has owned, but this is I love the Lexus experience! The car drives like a dream. I have always owned my own Lexus and have come from a family that has owned, but this is my first experience leasing a car. I dealt with Kevin Losee and he was very patient with me and honest and upfront about the cost of the car and explained about the benefits for my needs and why leasing would benefit me. I think its important for a dealership to explain to customers upfront what the expenses are and he did. The manager at this dealership was also very helpful and I find the staff very friendly and accommodating. I like the idea when you go in for service with your car that they have work areas so you don't waste anytime. Joanna Oates is very accommodating in the service department. I love the freshly baked cookies they have during the week when you have your car serviced! Its a nice treat. More

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Exceptional help from Neil Fogel Rallye Lexus employees were a delight to work with and Neil Fogel, especially, helped make our purchase smooth and easy. His friendly manner along wit Rallye Lexus employees were a delight to work with and Neil Fogel, especially, helped make our purchase smooth and easy. His friendly manner along with his help in every detail was quite exceptional. More

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Par excellence My experience has been unparalleled . The employees in every department are welcoming, gracious, helpful and knowledgeable. The level of service is co My experience has been unparalleled . The employees in every department are welcoming, gracious, helpful and knowledgeable. The level of service is consummate. Neil Fogel. a master salesman, is exceedingly considerate, kind, professional and a gentleman. I am very grateful for his attentive listening and efforts on my behalf. Michael in finance and Luis, the delivery specialist, are also worthy of mention. I am exceedingly happy with the entire transaction. The car is sublime! More

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Called for service I called for service. Person answering the phone very polite, and professional. She transferred me to the individual to make the appointment. Again, f I called for service. Person answering the phone very polite, and professional. She transferred me to the individual to make the appointment. Again, friendly, asked me about the problem, and accommodated me with a morning appointment on short notice. They told me I should be out within 45 minutes of my appointment. I arrived, was met by a very nice gentleman. Problem was addressed, fixed, and I was out in half an hour. I have dealt with other Lexus dealerships in the past, this was my first experience at this dealer. Needless to say this is my only choice for any future service and or vehicles. They are far above the others. More

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Joanna Oates is a horrible service rep! Every time I have brought my car to be serviced here, I was faced with this extremely rude woman, Joanna Oates. As soon as I opened my mouth, she cut Every time I have brought my car to be serviced here, I was faced with this extremely rude woman, Joanna Oates. As soon as I opened my mouth, she cut me off and spoke in a very rude way to me. Then she tried to skip my car wash and refused to listen to me and then when I asked for a receipt she lied to her superior and stated I asked for a receipt before I made payment. When I asked her a question about my bill she got loud and said , "we won't change our tire prices for you!" I told her I have a right to ask questions. She didn't make any sense. She just gave me a hard time every single step of the way when I came in. She is a nasty, rude, horrible woman. She should be fired! The way she behaved with me was terrible. I will file a complaint about her unprofessional behavior with the BBB as well unless she issues an apology. More

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Wonderful This is the fourth car that my wife and I have purchased from Rallye Lexus. Although there are closer Lexus dealerships to where we live, we have alwa This is the fourth car that my wife and I have purchased from Rallye Lexus. Although there are closer Lexus dealerships to where we live, we have always found Rallye to be the place to go for a dealership that caters to their customers and accommodates them in every possible way. We dealt with Neil Fogel three times. He is a gentleman and extremely attentive to all of his customers' needs and desires. All details of the purchase or lease were explained in full. There is no pressure on the consumer. Neil makes the process of trading in, buying or leasing a Lexus a pleasurable experience. We also dealt Wayne Foisy, the business manager. Like Neil he is a gentleman and was easy to work with. I would also like to mention Joanna Oates in the service department. We always deal with Joanna whenever we have our car serviced. She takes wonderful care of her customers. Irwin & Marsha Yatter More

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The way a car dealer should be Just bought my third car from Rallye and couldn't be more pleased. I am always welcomed and and treated well. Over the seven years I've been coming to Just bought my third car from Rallye and couldn't be more pleased. I am always welcomed and and treated well. Over the seven years I've been coming to Rallye, there have been a couple of minor issues but they always make things right to my satisfaction. With all the choices I have in purchasing a car, I always come back to Rallye. Keep up the good work. More

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Rallye Lexus - in a word - Outsanding! In early November 2014, I leased my third certified LS from Rallye Lexus. Kevin Losee helped me through the entire process of turning in my exist In early November 2014, I leased my third certified LS from Rallye Lexus. Kevin Losee helped me through the entire process of turning in my existing vehicle and leasing my next sedan - he took me through my options, listened to my needs, and came up with a superb solution. Michelle Gonzales was able to get me approved and was able to help me pick up an excellent warranty. Later Steven Holmes graciously and patiently explained the many features that these lovely sedans have to offer. This write up would not be complete without my mentioning the terrific service I received from Joanne Oats of the service department who made sure that my vehicle had everything I needed and Raoul Aria who graciously came to my home, provided me with a loaner car and brought my car back to my doorstep - saving me both time and money. Kevin Losee proved his commitment to quality with his continued diligence in getting a minor billing related request resolved successfully. This kind of customer attention service is what makes the Lexus brand legendary. I highly recommend the Rallye Lexus dealership to anyone in the market for buying or leasing a luxury sedan. Lexus makes amazing cars and the Rallye dealership makes owning a Lexus, a wonderful experience. More

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20 Years Strong! After 20 years, I continue to value the relationship with entire team at Rallye Lexus. Kudos to Tony, Neil, Pam, Charlie, Michael, Joanna, Karl, Dan After 20 years, I continue to value the relationship with entire team at Rallye Lexus. Kudos to Tony, Neil, Pam, Charlie, Michael, Joanna, Karl, Danny, Mike, Steven and the entire gang for making it a pleasure to count on you for everything. More

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