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Jessica Gilchrist

Overview Reviews (37) Inventory (152)

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Jessica Gilchrist

Service Advisor

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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4.7

37 Reviews

Overview Reviews (37) Inventory (152)

4.7

37 Reviews

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37 Reviews of Jessica Gilchrist

July 24, 2025

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Employee Rating

Excellent customer service in the 3 times that I've been there. Friendly, knowledgeable staff. The courtesy shuttle drivers are also very good. there. Friendly, knowledgeable staff. The courtesy shuttle drivers are also very good. More

by Liane

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Loewen, Mickaela Ward

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Jul 25, 2025 -

Grande Prairie Volkswagen responded

Hello Liane, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

July 12, 2025

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Employee Rating

Excellent service, helpful and very professional. Would recommend this dealership to everyone. Looking for a new vehicle Would recommend this dealership to everyone. Looking for a new vehicle More

by Val

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mickaela Ward , Franklin

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Jul 14, 2025 -

Grande Prairie Volkswagen responded

Val, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 07, 2025

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Employee Rating

Very good personal service and things were explained and info was related back … in simple terms. info was related back … in simple terms. More

by noella.poirier

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 10, 2025 -

Grande Prairie Volkswagen responded

Noella.poirier, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

July 01, 2025

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Very knowledgeable not pushy friendly offered options follow up phone call to check on satisfaction or any issues follow up phone call to check on satisfaction or any issues More

by lynlar

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shawn Turcotte, Teri Lorenzen, Logan Shumaker

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June 26, 2025

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Employee Rating

Very helpful with dealing with my vehicle. Thank you for all the help getting it fixed Thank you for all the help getting it fixed More

by ms lanchette75

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 27, 2025 -

Grande Prairie Volkswagen responded

Ms Lanchette75, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 23, 2025

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Wouldn't get phone callas on what was going on with my vehicle, I was always the one calling to see what was going on with it. Just very poor communication not very impressed. vehicle, I was always the one calling to see what was going on with it. Just very poor communication not very impressed. More

by Puckjoe09

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Recommend Dealer

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Jun 25, 2025 -

Grande Prairie Volkswagen responded

Puckjoe09, we regret to hear that you had this experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. It is our hope that you will give us another opportunity to earn your business.

June 05, 2025

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Employee Rating

This is a fantastic dealership that goes out of their way to ensure a smooth experience. to ensure a smooth experience. More

by nico.s.shull

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brad Larson, Bryan Loewen, Mickaela Ward

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Jun 11, 2025 -

Grande Prairie Volkswagen responded

Nico.s.shull, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Grande Prairie Volkswagen!

June 03, 2025

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Employee Rating

Autum was fantastic! Suggestions were on point! My husband is 6”8, leaves us very limited. I went looking to test drive a specific GMC, did not like it at all. Autum sugg Suggestions were on point! My husband is 6”8, leaves us very limited. I went looking to test drive a specific GMC, did not like it at all. Autum suggested a VW Atlas, I hesitated hard cause I knew what I wanted, right, wrong! I drove the Atlas and loved it, bonus was my husband fits and has room! Well done girl More

by Sarah

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Madison Stoddart, Michael Adewunmi, Mickaela Ward, Autum Simmons

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Jun 07, 2025 -

Grande Prairie Volkswagen responded

Sarah, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Grande Prairie Volkswagen! Congratulations on your Atlas!

June 02, 2025

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Employee Rating

Friendly service. Has to wait for two hours for an oil change that was booked for a specific time. Overall the service was good, waiting area was clean and comfortable Has to wait for two hours for an oil change that was booked for a specific time. Overall the service was good, waiting area was clean and comfortable and had a good selection of coffee available More

by Johnprzybylski0617

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Angela Berzniuk

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Jun 06, 2025 -

Grande Prairie Volkswagen responded

Johnprzybylski0617, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Grande Prairie Volkswagen

May 30, 2025

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Employee Rating

Sales and service department were both excellent I would definitely deal with them again. Ths would definitely deal with them again. Ths More

by Wayne

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Paige Shelton

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May 31, 2025 -

Grande Prairie Volkswagen responded

Hello Wayne, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

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