Jerry Hood
Jerry Hood at Arlington Heights Ford

Jerry Hood | Page 35

Service Director

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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5.0
486 Reviews

Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.

5.0

486 Reviews

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486 Reviews of Jerry Hood

November 20, 2020

Dealership Rating
Employee Rating

I've been in the AH Ford "family" since I purchased my new Bronco from Eddie Dunne back in 1986. I've had nothing but awesome experiences from the sales and service teams ever since. Sam Vasco is my curre More

by Slick Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Sam Vasco , Tony Guido, Todd Norris - wrench

Nov 23, 2020

Arlington Heights Ford responded

Hi Rick...thanks for the review. We appreciate your business and you are definitely part of the AH Ford family!

November 15, 2020

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Employee Rating

Very easy to work with . they appreciate every customer loaners are nice and clean explain everything very easy way.contact you with price and when vehicle is ready to be pick up More

by Jesse Jonas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

November 06, 2020

Dealership Rating
Employee Rating

Excellent, great job, happy with every aspect fo the service. Had a 60k mile check up all went well keep my explorer running well. Great. More

by roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ikram "Ike" Alam

November 05, 2020

Dealership Rating
Employee Rating

The friendly and efficient service I get at Arlington Heights Ford makes me feel like a valued customer! Jerry Hood was very helpful in making my appointment and ensuring a loaner would be available. Ikr More

by sharonborstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ikram "Ike" Alam

November 04, 2020

Dealership Rating
Employee Rating

Spiro was very helpful, professional and kept us updated on the progress of our service needs. Jerry Hood made sure everything was taken care of when we picked up our vehicle. More

by spp959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Spiro Dimas

October 31, 2020

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Employee Rating

Mike was great as always!!!I bring my car for six years Mike was great as always!!! I bring my car for six years and I will keep doing it the guys can get to the bottom of the problem and repair it promptl More

by maxim.geht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

October 28, 2020

Dealership Rating
Employee Rating

I just purchased my 3rd vehicle from Arlington Heights Ford, I have never been happier. My first call was to John Guido Jr. telling him the truck I was looking for, which was a rare find, John gave my tr More

by Joey Pascucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr. , Ryan Livingston, Steve Ursin, Mark Horcher- Parts Dept

October 27, 2020

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I really apriciate the way they treated me and made up I really apriciate the way they treated me and made up for any mistakes that might have occurred last year . I would definitely come back in the futu More

by Andy G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

October 22, 2020

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Employee Rating

Never disappointed. The service department personnel Never disappointed. The service department personnel are always courteous and take the time to listen when a driver brings their car in. Proud For More

by Roni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Villadonga

October 22, 2020

Dealership Rating
Employee Rating

You want white glove service go to Arlington Hights Ford You want white glove service go to Arlington Hights Ford i been going there for 1 year now and every time unbelievable service,see Steve, Jerry Mike, More

by Ninos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle, Victor Villanueva, Elliott Reichel , Steve Verhagen, David Villadonga, Frank

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