Jerry Hood | Page 22
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
Read more486 Reviews
Write a Review486 Reviews of Jerry Hood
February 04, 2022
Jerry has always been honest, upfront, and helpful. When you deal with Jerry, you know he is not going to run up your bill unnecessarily. A wonderful example of how every service department should be run. you deal with Jerry, you know he is not going to run up your bill unnecessarily. A wonderful example of how every service department should be run. Kelly Rudnick More
January 20, 2022
John Guido Jr is great and so is Elliott Reichel ,Jerry Service Mngr and his team also awesome I have bought personally 4 cars and my family has bought 3 cars They can’t be beat Service Mngr and his team also awesome I have bought personally 4 cars and my family has bought 3 cars They can’t be beat More
Other Employees Tagged: John Guido, Jr., Elliott Reichel , Tony Guido, Kevin Juarez
January 13, 2022
My first experience with this dealership was a few weeks ago . I was not going to go back there due to the guy in charge of car rentals . He was absolutely horrible! He was very rude and unprofessional. I h ago . I was not going to go back there due to the guy in charge of car rentals . He was absolutely horrible! He was very rude and unprofessional. I had to return due to the service that was done on my vehicle. I had a great experience with Tony in the service department. He went above and beyond . He could not be any nicer . They need more people like him . They need to get rid of that guy in charge of the car rentals . I can’t stress that enough . If it wasn’t for Tony I would not return . He changed my mind of going back . To top it off he found my remote starter remote that I lost and went above and beyond . Great guy that you can trust ! Very happy with his service. That’s how customers should be treated . The manager Jerry was great to deal with as well . Very professional and polite .Not like the manager for the car rentals . Never been treated so bad and been disrespected . I’m not sure how he even has a job there dealing with the public . More
Other Employees Tagged: Anthony Velasco
January 05, 2022
Bought my 3rd truck here. Easy process thanks to JesusSanchez. Good service department as well. JesusSanchez. Good service department as well. More
Other Employees Tagged: Jesus Sanchez, Victor Villanueva , Joe Baez, Anthony Velasco
December 23, 2021
Jerry and Mike corrected a problem that came up from the initial service. I have been a service customer for over 20 years and the result was what I have come to expect from AH Ford. Thanks. initial service. I have been a service customer for over 20 years and the result was what I have come to expect from AH Ford. Thanks. More
Other Employees Tagged: Mike Waddle
December 07, 2021
Great service as alway with a friendly environment. Arlington heights ford staff always eager ti help their customers! Arlington heights ford staff always eager ti help their customers! More
Other Employees Tagged: Mike Waddle, Lou Alfano
November 30, 2021
Trevor was very helpful and efficient. I am always impressed and appreciative of the service I receive at Arlington Heights Ford - I have 2 Ford Fusions, my 2012 has over 106K miles and works great!! impressed and appreciative of the service I receive at Arlington Heights Ford - I have 2 Ford Fusions, my 2012 has over 106K miles and works great!! More
Other Employees Tagged: Trevor Omstead
November 30, 2021
Excellent service with excellent knowledge of automobile service handled in an excellent and professional manner and always courteous service handled in an excellent and professional manner and always courteous More
Other Employees Tagged: Lou Alfano
November 29, 2021
Jesus Sanchez has been our salesman at Ford for our last three vehicles. We are always impressed with his professionalism. We hope that he always finds the best Ford for us in the future! three vehicles. We are always impressed with his professionalism. We hope that he always finds the best Ford for us in the future! More
Other Employees Tagged: Jesus Sanchez, Mike Waddle, Victor Villanueva , Anthony Wojciechowski
November 27, 2021
10/10! Brought my Focus in for new tires and to be detailed! Came out looking like a new vehicle! So impressed! detailed! Came out looking like a new vehicle! So impressed! More
Other Employees Tagged: Victor Villanueva, Elliott Reichel

