Jerry Hood
Jerry Hood at Arlington Heights Ford

Jerry Hood | Page 22

Service Director

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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5.0
486 Reviews

Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.

5.0

486 Reviews

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486 Reviews of Jerry Hood

February 04, 2022

Dealership Rating
Employee Rating

Jerry has always been honest, upfront, and helpful. When you deal with Jerry, you know he is not going to run up your bill unnecessarily. A wonderful example of how every service department should be run. More

by kellyrudnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 09, 2022

Arlington Heights Ford responded

Kelly, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Ford Team

January 20, 2022

Dealership Rating
Employee Rating

John Guido Jr is great and so is Elliott Reichel ,Jerry Service Mngr and his team also awesome I have bought personally 4 cars and my family has bought 3 cars They can’t be beat More

by RickVolk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Elliott Reichel , Tony Guido, Kevin Juarez

Jan 25, 2022

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

Jan 25, 2022

RickVolk responded

No problem it is true

January 13, 2022

Dealership Rating
Employee Rating

My first experience with this dealership was a few weeks ago . I was not going to go back there due to the guy in charge of car rentals . He was absolutely horrible! He was very rude and unprofessional. I h More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Velasco

Jan 19, 2022

Arlington Heights Ford responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Arlington Heights Ford Team

January 05, 2022

Dealership Rating
Employee Rating

Bought my 3rd truck here. Easy process thanks to JesusSanchez. Good service department as well. More

by cwsox1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jesus Sanchez, Victor Villanueva , Joe Baez, Anthony Velasco

Jan 05, 2022

cwsox1 responded

Jerry Hood is the service manager and extremely helpful.

December 23, 2021

Dealership Rating
Employee Rating

Jerry and Mike corrected a problem that came up from the initial service. I have been a service customer for over 20 years and the result was what I have come to expect from AH Ford. Thanks. More

by jporras
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

Dec 29, 2021

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

December 07, 2021

Dealership Rating
Employee Rating

Great service as alway with a friendly environment. Arlington heights ford staff always eager ti help their customers! More

by Teddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle, Lou Alfano

Dec 10, 2021

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

November 30, 2021

Dealership Rating
Employee Rating

Trevor was very helpful and efficient. I am always impressed and appreciative of the service I receive at Arlington Heights Ford - I have 2 Ford Fusions, my 2012 has over 106K miles and works great!! More

by ohlala5233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trevor Omstead

Dec 01, 2021

Arlington Heights Ford responded

Thanks for your outstanding review! We're very happy to hear that Trevor was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

November 30, 2021

Dealership Rating
Employee Rating

Excellent service with excellent knowledge of automobile service handled in an excellent and professional manner and always courteous More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Alfano

Nov 30, 2021

Arlington Heights Ford responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Ford Team

November 29, 2021

Dealership Rating
Employee Rating

Jesus Sanchez has been our salesman at Ford for our last three vehicles. We are always impressed with his professionalism. We hope that he always finds the best Ford for us in the future! More

by Angry Bird
Recommend Dealer
Yes

Other Employees Tagged: Jesus Sanchez, Mike Waddle, Victor Villanueva , Anthony Wojciechowski

Nov 30, 2021

Arlington Heights Ford responded

Thank you so much for this wonderful feedback! We're so glad you came back to see us for your third car. It's fantastic to know Jesus helped make us worth the drive. If there's anything else we can help you with in regards to your new vehicle, please let us know. Sincerely, The Arlington Heights Ford Team

November 27, 2021

Dealership Rating
Employee Rating

10/10! Brought my Focus in for new tires and to be detailed! Came out looking like a new vehicle! So impressed! More

by Eva P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2021

Arlington Heights Ford responded

Eva, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Ford Team

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