Jerry Hood
Jerry Hood at Arlington Heights Ford

Jerry Hood | Page 15

Service Director

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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5.0
486 Reviews

Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.

5.0

486 Reviews

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486 Reviews of Jerry Hood

January 04, 2023

Dealership Rating
Employee Rating

Service techs at this dealer are very knowledgeable, polite and are down to earth. I also like that they speak Spanish, they help explain things well for my non-English Speaking family members. More

by RMC456E
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Velasco

Jan 09, 2023

Arlington Heights Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Arlington Heights Ford Team

December 30, 2022

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Anthony Seamans was a true pleasure to work with! Kind, courteous, and on the ball always! More

by dwelbel73
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Victor Villanueva , Anthony Seamans, Anthony Velasco

Jan 05, 2023

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

December 29, 2022

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I was happy with the service and washed car. The service time was quick andtimely. More

by maddenmoos@aol.com
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

Jan 03, 2023

Arlington Heights Ford responded

It is great to hear about your recent service experience. We will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

December 24, 2022

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Thanks to Mike Waddle and Jerry Hood for taking care of my battery issue and for all your courtesy and consideration. As always you and the entire service team prove to be the best in the business! More

by kenneth.kramer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

Dec 29, 2022

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

December 20, 2022

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Arlington Hts. Ford has been #1 in our opinion for vehicles and for service. We have purchased a Focus, Edge, Fusion Hybrid, F-150, and an Explorer ST. Rich Jacobso More

by DocEsch
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rich Jacobsen, Mike Waddle , Anthony Wojciechowski, Justin Barrett

Dec 22, 2022

Arlington Heights Ford responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Arlington Heights Ford. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Arlington Heights Ford Team

December 15, 2022

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My husband and I have been fans of AH Ford for many years. We have always had such great service from all departments here. Today, Anthony, our service writer was fantastic. So friendly and help More

by preese326
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve Ursin, Anthony Wojciechowski

Dec 20, 2022

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

December 15, 2022

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Elliott is wonderful…. no pressure, fair and easy to do business with. This is our 4th car purchase from him! I love that I call him to let him know what we want/need and i More

by susan
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Recommend Dealer
Yes
Dec 20, 2022

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

December 09, 2022

Dealership Rating
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The whole crew was awesome and went above and beyond customer service. Specifically Anthony and Jerry Hood. More

by redicj1234
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Velasco

Dec 13, 2022

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

December 06, 2022

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AH Ford is a highly professional Team, servicing their customers with the utmost care and exceptional auto knowledge. They are proactive in making sure your car is safe and reliable. More

by johngolko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Vasco , Justin Barrett

Dec 09, 2022

Arlington Heights Ford responded

Thank you for writing this amazing review for our team! Sincerely, The Arlington Heights Ford Team

December 05, 2022

Dealership Rating
Employee Rating

Justin did a good job of keeping me informed and aware of upcoming work needed More

by bethdorsch
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

Dec 08, 2022

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

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