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Rich Jacobsen

Overview Reviews (229) Inventory (226)

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Rich Jacobsen

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Rich Jacobsen

Sales Pro

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

Richie is #1...just ask him!

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5.0

229 Reviews

Richie is #1...just ask him!

Overview Reviews (229) Inventory (226)

Dealership Experience

40 yrs, 4 mos

Industry Experience

40 yrs, 3 mos

5.0

229 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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229 Reviews of Rich Jacobsen

April 30, 2024

Dealership Rating

Employee Rating

This dealership is incredibly accommodating to circumstance. Not time wasting, and it’s obvious that they work together to accomplish their goal — a solid selling experience. circumstance. Not time wasting, and it’s obvious that they work together to accomplish their goal — a solid selling experience. More

by Luc.legrand19

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Gutierrez, Teddy Dziedzic

Helpful 0

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April 27, 2024

Dealership Rating

Employee Rating

Richard Jacobsen(salesman) was a big help today with my purchase of a used car for my daughter. If you come here, ask for Rich! purchase of a used car for my daughter. If you come here, ask for Rich! More

by Dennis

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Israel Gonzalez, Teddy Dziedzic

Helpful 0

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May 02, 2024 -

Arlington Heights Ford responded

Dennis, thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Sincerely, The Arlington Heights Ford Team

April 26, 2024

Dealership Rating

Employee Rating

EVERYTIME I go for service everyone is very pleasant and so is their excellent service! so is their excellent service! More

by Buckchase2

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Victor Villanueva, Ikram "Ike" Alam, John Burzawa

Helpful 0

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May 01, 2024 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

April 23, 2024

Dealership Rating

Employee Rating

Have been using Arlington Heights Ford Rich Jacobsen for 20+ years. Great service & quality vehicles 20+ years. Great service & quality vehicles More

by caridickson

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Teddy Dziedzic

Helpful 0

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Apr 26, 2024 -

Arlington Heights Ford responded

Cari, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

April 17, 2024

Dealership Rating

Employee Rating

Rich helped me find the right truck thankyou for helping me. I'm completely satisfied thank you me. I'm completely satisfied thank you More

by Justin.noll

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Gutierrez, Joe Baez, Israel Gonzalez, Teddy Dziedzic, Dan Szwec

Helpful 0

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Apr 19, 2024 -

Arlington Heights Ford responded

Congratulations on your new vehicle, Justin. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Rich was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Arlington Heights Ford Team

April 17, 2024

Dealership Rating

Employee Rating

Rich went for test drive and showed me everything on car. He told me about rewards for dealership and I was sold. Thankyou He told me about rewards for dealership and I was sold. Thankyou More

by j.rodrj11088

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Baez, Israel Gonzalez, Brian Powell

Helpful 0

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Apr 19, 2024 -

Arlington Heights Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Arlington Heights Ford Team

April 04, 2024

Dealership Rating

Employee Rating

Richard was very transparent, kind, accommodating, and professional. He went out of his to work with me and make sure I was heard. I would recommend him to anyone! professional. He went out of his to work with me and make sure I was heard. I would recommend him to anyone! More

by tcpoulos

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Gutierrez, Joe Baez

Helpful 0

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Apr 09, 2024 -

Arlington Heights Ford responded

Thank you for this great review! Richard is truly an exceptional employee and we appreciate him for giving you a great experience. Sincerely, The Arlington Heights Ford Team

April 01, 2024

Dealership Rating

Employee Rating

Great service. Nice selection of cars. Very nice and easy to work with all of the associates Nice selection of cars. Very nice and easy to work with all of the associates More

by Cristinachiovar

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr.

Helpful 0

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Apr 02, 2024 -

Arlington Heights Ford responded

Cristina, we do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Arlington Heights Ford Team

March 26, 2024

Dealership Rating

Employee Rating

Rich Jacobsen has sold are family 10 vechiles and goes out of his way to find this one for me thank you out of his way to find this one for me thank you More

by andree.

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Gutierrez, Joe Baez, Israel Gonzalez, Teddy Dziedzic, Jeremy Rosa

Helpful 0

Report | Print

Mar 29, 2024 -

Arlington Heights Ford responded

Thank you so much for the nice review, Andree! We really appreciate this feedback and we'll be certain to share your compliments with Rich. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Arlington Heights Ford Team

March 23, 2024

Dealership Rating

Employee Rating

Rich did a nice job getting me the car I wanted thank you rich very much rich very much More

by Luisangelt29

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Gutierrez, Joe Baez, Israel Gonzalez, Jeremy Rosa

Helpful 0

Report | Print

Mar 26, 2024 -

Arlington Heights Ford responded

Thank you for leaving us this review. We are delighted to hear that we could help set you up with the perfect car you wanted. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Arlington Heights Ford Team

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