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Jeremy Mahr
Jeremy Mahr at Regal Kia Lakeland

Jeremy Mahr | Page 22

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.6
830 Reviews
4.6

830 Reviews

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830 Reviews of Jeremy Mahr

May 09, 2025

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Employee Rating

Jeremy was very good and communicated well. It did take long before a determination was made. More

by Griffinphil61
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2025

Regal Kia Lakeland responded

Thank you for sharing your experience! We appreciate your patience and are happy to hear that Jeremy kept you informed throughout the process. Please don't hesitate to reach out if our Regal Kia team can be of service again in the future!

May 05, 2025

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Employee Rating

Even though I had an appointment to fix the car's software, it took a long time. However, they kept me updated. More

by lilmom64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez , Jorge Benitez

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May 06, 2025

Regal Kia Lakeland responded

Hi! Thank you for your patience and understanding during your visit to Regal Kia. We're glad our team kept you informed throughout the process, and we appreciate your feedback!

May 05, 2025

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Employee Rating

Slow service turnover times even for a simple oil change, but good customer service from all employees. More

by morgan.plummer
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez, Eddie Fortune

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May 07, 2025

Regal Kia Lakeland responded

Thank you for your feedback! We're glad to hear that our team provided good customer service, but we apologize for the slow service turnover times. We appreciate your patience and are working on improving efficiency. If there's anything else you'd like to discuss, feel free to reach out. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

May 04, 2025

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Had a great experience. Got my oil change and I was in and out of there. Will be back again. More

by mjc033
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Service Communication
Recommend Dealer
Yes
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May 05, 2025

Regal Kia Lakeland responded

We love hearing this—thank you for the five stars! - Regal Kia

May 03, 2025

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Employee Rating

Was told there was a recall to place caps on 2nd row seat rails. Caps were not available and had to be ordered. Now I have to bring back my vehicle back. As I live over an hour away not to happy. Everything More

by gcoinman
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Mahr

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May 05, 2025

Regal Kia Lakeland responded

Hi Coinman! Thank you for sharing your experience with us at Regal Kia. We apologize for the inconvenience regarding the recall and appreciate your patience while we order the necessary parts. We're glad to hear that everything else went smoothly, and we'll do our best to make things right on your next visit!

May 03, 2025

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Friendly staff great service. .i would highly recommend to friends and family for service and repairs More

by jillburr04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez

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May 05, 2025

Regal Kia Lakeland responded

Hi Jill! Thank you for leaving us this five-star review and for your kind words about our service team at Regal Kia! We'll see you next time!

May 02, 2025

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Employee Rating

He was very nice a professional I really appreciate it thank you again I back soon More

by Nonieleger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Misty Osborne , Jorge Benitez

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May 04, 2025

Regal Kia Lakeland responded

Thank you for choosing us! We're here if you need anything else in the future. Safe travels! - The Regal Kia Team

May 01, 2025

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Employee Rating

Took 3 hours and then brought my car back to me with no wash, no vacuum. More

by jlescobar2336
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 01, 2025

Regal Kia Lakeland responded

Thank you for your feedback. We're very sorry to hear that your experience didn't meet expectations. We strive to return every vehicle clean and on time, and it’s clear we missed the mark here. Please feel free to reach out to us directly so we can address your concerns and ensure a better experience moving forward.

May 01, 2025

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Employee Rating

Misty is always amazing and helpful. Communication could be better between departments. Glad detailing is up and running again. Everyone that is in contact with customers are super frien More

by vproto13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

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May 01, 2025

Regal Kia Lakeland responded

Thank you for sharing your experience with us at Regal Kia! We're delighted to hear that Misty and our team have been helpful, and we appreciate your feedback on communication. Please don't hesitate to reach out the next time we can be of assistance!

April 29, 2025

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Employee Rating

Excellent service and helpful employees. Jeremy made sure my service was completed correctly and quickly. More

by tbear318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2025

Regal Kia Lakeland responded

Hi Bear! We're delighted to hear that Jeremy and the team at Regal Kia provided you with excellent service. Thank you for sharing your experience, and we look forward to assisting you again in the future!

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