Jarrett Elder Sr.
Jarrett Elder Sr. at Toyota of Coconut Creek

Jarrett Elder Sr. | Page 50

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.8
1,824 Reviews
4.8

1,824 Reviews

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1824 Reviews of Jarrett Elder Sr.

May 27, 2023

Dealership Rating
Employee Rating

Dishonest dealer because did not do the requested service and still charged me for it; lack of supervision and customer care is observed. Deale did not care on my loss of time at work and money spent on tra More

by EMALAGUTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 23, 2023

Toyota of Coconut Creek responded

We are sorry to hear about your negative experience and we appreciate you bringing it to our attention. We always strive to provide honest and thorough service, so we apologize for any miscommunication or misunderstandings. We would like to discuss this further with you to understand the situation and find a solution. Please feel free to give me a call at your earliest convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jun 23, 2023

EMALAGUTI responded

I am a right person, and I believe anyone deserves a second chance to do it right. I expect to be honored the offered reimbursement for the service not given, in my next service Regards

May 27, 2023

Dealership Rating
Employee Rating

Fast and speedy service! Very courteous and professional! Great costumer service, would definitely recommend to friends and family. More

by ANDRESSASSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

May 30, 2023

Toyota of Coconut Creek responded

We're thrilled you appreciated the courteous and professional service at Al Hendrickson Toyota! Thank you for taking the time to share your experience. Come back to see us anytime!

May 27, 2023

Dealership Rating
Employee Rating

Great group of people. Fernando Winston and CJ at the service station. Al Hendrickson is the place that I recommend all my family and friends to. More

by LETMEEBEMEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wesner Larose , Fernando Rodriguez

May 30, 2023

Toyota of Coconut Creek responded

We're elated to hear that Fernando, Winston, and CJ have impressed you with their service! Thanks for recommending the team at Al Hendrickson Toyota to your family and friends. It means a lot that you can count on us. Take care!

May 26, 2023

Dealership Rating
Employee Rating

Very satisfied with the service i recieved on. 5/24/2023, It’s the first time i ever felt that my car has been check the way it should!!! More

by KKALEAH1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Toyota of Coconut Creek responded

We're thrilled to read about your positive experience with our team at Al Hendrickson Toyota! We appreciate your support and hope to see you again down the road!

May 25, 2023

Dealership Rating
Employee Rating

Mr. Jarrett is an awesome man! His customer service skills are top tier! I know when i come on for my appointment and see that big cow boy hat, I know I am going to be taken good care of . More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

Toyota of Coconut Creek responded

Thank you for the review, Carrie! We are so glad to hear that Jarrett delivered such a successful service experience. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

May 24, 2023

Dealership Rating
Employee Rating

Fixed problem quickly but had too pay for tire repair this service center needs a major overhaul very outdated More

by LIRIZA8114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2023

Toyota of Coconut Creek responded

We're glad we were able to quickly resolve the issue with your vehicle. Our team is continuously striving to improve our services here at Al Hendrickson Toyota and appreciate your feedback. Thank you for choosing us for your tire repair needs.

May 23, 2023

Dealership Rating
Employee Rating

I don’t think that expressing my comments matters. The fact that the survey requires me to do so is….. More

by mchldsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2023

Toyota of Coconut Creek responded

We value customer feedback, and I would be happy to speak with you to see what more I can do to address any concerns you may have. If you are willing, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

Jun 23, 2023

Toyota of Coconut Creek responded

We apologize for all the surveys, as it is never our intention to cause any frustration. We greatly appreciate you taking the time to answer one survey, and there is no need to fill out more. Thanks again! Best, Norman Frantz - Service Manager - 954-545-6931

Jun 01, 2023

mchldsy responded

I did your survey. I gave a five star review. Now you want me to express my thoughts and give me opinions. I don't think I will be doing any more surveys. I already gave 5 stars. What more do you want?

May 22, 2023

Dealership Rating
Employee Rating

Good service team. Especially appreciate Jarrett Elder who is always pleasant and competent. Grateful they offer a ride home and back to the dealership when your car More

by SUSAN.JOHANSEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Toyota of Coconut Creek responded

We appreciate you sharing your great feedback with us, Susan! We're thrilled to hear that Jarrett provided you with exceptional service at Al Hendrickson Toyota. Our team takes pride in offering convenient services, such as the ability to pay your bill from home and transportation options. We're grateful for the opportunity to work with you and look forward to assisting you again soon.

May 21, 2023

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Employee Rating

Jarret was a great service advisor only issue I had was I was told it would be an hour wait, but it was more then 2 hours and I arrived an hour early to my appointment. More

by bcastro91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Toyota of Coconut Creek responded

Thank you for the review! We are so glad to hear that Jarret delivered such a successful service experience. We apologize for your visit taking longer than anticipated and hope to see you back again at Al Hendrickson Toyota!

May 21, 2023

Dealership Rating
Employee Rating

Dexter made my experience super easy and relaxed during a difficult time. He made sure he kept communication open and made me aware of every detail and delay. I appreciate Dexter my 2nd vehicle from AL Hendr More

by LAVONIA36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dexter Marshall

May 23, 2023

Toyota of Coconut Creek responded

We're glad Dexter provided such a smooth and stress-free experience! It's great to hear he kept communication open and that you were aware of every detail for your 2nd vehicle from Al Hendrickson Toyota. Thank you for sharing your positive feedback with us!

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