Jamie Annese | Page 15

Received an error message “drive train malfunction, drive moderately and see your service center”. Took it to Ferman BMW and they found there was a fault with my cooling fan per the computer codes. Left the moderately and see your service center”. Took it to Ferman BMW and they found there was a fault with my cooling fan per the computer codes. Left the car at the service center and after 1.5 days was told they found a faulty wire on the connector to the cooling fan. Final results were $86 in parts to repair and $1,400 labor cost! They also charge 3% if you want to pay with a credit card. First time I ever had to pay with a debit card to avoid the extra charge of using my credit card! They did wash and vacuum my car but didn’t feel the total cost was worth it and will look for another repair facility next time. More

by no20 Verified Customer Verified Customer

Report | Print

Excellent service and very informative. Most importantly was how easy it was to communicate with service advisor. Most importantly was how easy it was to communicate with service advisor. More

by RORO_GC8 Verified Customer Verified Customer

Report | Print

Every thing went very well I was extremely satisfied we the updates we were given during our stay thank you very much. the updates we were given during our stay thank you very much. More

by gregroe1949 Verified Customer Verified Customer

Report | Print

On time service, I can't wait until The remodel is complete, it will be nice. complete, it will be nice. More

by tk9099 Verified Customer Verified Customer

Report | Print

Requested a refund of my deposit which was put on a credit card. Was told it could remain and get points from the card company. So I left the deposit and then found that I was charged $75 for using a c credit card. Was told it could remain and get points from the card company. So I left the deposit and then found that I was charged $75 for using a credit card. I wasn’t told about the charge at the time of the deposit or when I requested a refund. Don’t appreciate the lack of transparency or the cost. More

by jbostelm Verified Customer Verified Customer

Report | Print

It always get good service at Freman BMW. The service manager Jamie was awesome. Taking my issue down and helping me fix them. Also genius that helped her Christian did a fine job to the staf The service manager Jamie was awesome. Taking my issue down and helping me fix them. Also genius that helped her Christian did a fine job to the staff was great….. More

by dube.tim Verified Customer Verified Customer

Report | Print

Their service department up charges and replace unnecessay parts. It’s happened more than once to me. I can prove it. unnecessay parts. It’s happened more than once to me. I can prove it. More

by ceo2 Verified Customer Verified Customer

Report | Print

First call into BDM was horrible; Nina was rude and hung up on me when I asked to speak with a manager; dealership and Mary Teller helped me get my son’s car back in shape to go back to school. Boo BDM, ye up on me when I asked to speak with a manager; dealership and Mary Teller helped me get my son’s car back in shape to go back to school. Boo BDM, yeah Ferman team! More

by Amceresa Verified Customer Verified Customer

Report | Print

Service is great , but the coffee machine is amazing as I wanna get coffee from here everyday !!! wanna get coffee from here everyday !!! More

by Mario Borbolla Verified Customer Verified Customer

Report | Print

After driving an hour I was told once I arrived I didn’t even need to come in for service after receiving an email from the dealership that I did. The service rep I spoke with was less than understanding an even need to come in for service after receiving an email from the dealership that I did. The service rep I spoke with was less than understanding and bordering on rude. Probably the worst service experience I’ve ever had. More

by Lexus2017RX Verified Customer Verified Customer

Report | Print