Jamie Annese | Page 16

I have been coming here for years. They are easy to make appointments with, honest, and they respect your time. Sal is a great service advisor to work with. They are easy to make appointments with, honest, and they respect your time. Sal is a great service advisor to work with. More

by mattsorsok Verified Customer Verified Customer

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Service department was very helpful . Thanks My tire was flat and they were fantastic in getting me back on the road Thanks My tire was flat and they were fantastic in getting me back on the road More

by gregglasky Verified Customer Verified Customer

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Great customer service, follow up, on time and very helpful. Always recommend as my favorite car helpful. Always recommend as my favorite car More

by anissultanem Verified Customer Verified Customer

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I was not happy that BMW USA took almost a month to approve my repairs and get the parts from Germany. This was not Ferman's fault and they did a great job communicating all along the way and did a gr approve my repairs and get the parts from Germany. This was not Ferman's fault and they did a great job communicating all along the way and did a great job on the repairs. They also delivered the car to my house once the repairs were done, saving me a trip to the dealership. More

by asundell1961 Verified Customer Verified Customer

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Efficient and customer-focused and friendly! Great communication and follow-up. Always on time and professional Great communication and follow-up. Always on time and professional More

by Janalow Verified Customer Verified Customer

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Staff were pleasant, efficient and professional. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. More

by rca0 Verified Customer Verified Customer

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Always well treated when I come here, friendly environment and staff know what they are doing. environment and staff know what they are doing. More

by endri35 Verified Customer Verified Customer

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Service was quick and the people were wonderful! They even washed my car after they were done fixing it! They even washed my car after they were done fixing it! More

by mholmes0626 Verified Customer Verified Customer

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Fast service car repair for my old bmw x3 2011. I come here all the time I come here all the time More

by Philip201129 Verified Customer Verified Customer

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I left my X3 for standard service at Ferman BMW. I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 a I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 and said the car is fine despite the problems with starting. A week later, the car left me in the parking lot, refusing to start. I had to have it towed to Ferman BMW again to fix it. This time, when they looked into the problem, they found it and fixed it, costing me again $1096. A lot of wasted time, trouble, and cost of having the car towed and some extra costs with the service could have been avoided if the service staff had looked into the problem I originally mentioned. More

by K Verified Customer Verified Customer

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