James Logozar | Page 22

My recent experience on servicing Jetta Recently I took my Volks Wagon Jetta for service and check up. My experience is extremely impressive. My service rep and his team are very knowledgeab Recently I took my Volks Wagon Jetta for service and check up. My experience is extremely impressive. My service rep and his team are very knowledgeable and customer satisfaction oriented. I recommend them to all my friends. More

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Services Work Experience Lakewood service department was able to get me in on short notice as my warranty was running out. No waiting for an appointment sometime in the futur Lakewood service department was able to get me in on short notice as my warranty was running out. No waiting for an appointment sometime in the future. Explained my Service needs to James, who correctly captured them in the work order. One item was even diagnosed in the service bay with James and Corey Bates. They explained to me in very understandable terms what was happening and it was normal. They also said they they would also have the tech look it over to be sure. I was satisfied with their explanation. I asked if I could wait for my truck and James said no problem. He would update me as required. James came out a half hour later to give me this update and let me know how things were progressing. This is such excellent customer service from James. Overall James was awesome to work with, and I will be a returning new customer. Again thanks to James and the Lakewood team. Well done.Customer service at its best. More

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Aweseme friends Great people , friendly , great smiles , eager to help , made friends , extremely satisfied with Lakewood and will recommend everyone there . Love the Great people , friendly , great smiles , eager to help , made friends , extremely satisfied with Lakewood and will recommend everyone there . Love there reminders with text so easy and efficient More

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Great team providing service in the shop and sale We have bought and serviced many vehicles from the Lakewood dealership mainly because there is no pressure and great service. Today many of our family We have bought and serviced many vehicles from the Lakewood dealership mainly because there is no pressure and great service. Today many of our family also go to Lakewood. I have only ever received great service not only from the entire sales team, but in the service/shop department and good with pricing. More

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Excellent Friendly Service. James was very helpful in getting my car repaired in a timely manner and kept me informed as parts needed to be ordered. would definitely bring my veh James was very helpful in getting my car repaired in a timely manner and kept me informed as parts needed to be ordered. would definitely bring my vehicle back here for service. Had my vehicle at another dealership and they did not seem interested in doing the repairs, just giving me the run around. More

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Unnecessary Service Performed and Rectified I have previously had good experiences at this dealership, but this time I left feeling very unsettled. On a Wednesday evening, a series of warning li I have previously had good experiences at this dealership, but this time I left feeling very unsettled. On a Wednesday evening, a series of warning lights came on my vehicle. I called first thing Thursday morning and was able to get it in that day, which I was quite impressed with as I was anxious about the warnings. I arrived at the shop early, so was a bit groggy - the service rep asked me about all of the warning lights and noted them all, but then mentioned that he didn't have a note that I had gotten my fuel filter replaced. I mentioned I thought I may have had it done in Calgary as I was living there recently, so it may not be in his records. I couldn't recall exactly, again, as it was quite early and I had rushed to come in after waking up, so he asked if he could put it on the work order and if I was okay with the price. I said the cost doesn't bother me as long as it needed to get done, so I expected that this would be checked before being done. I picked my car up on Friday, met with a very expensive bill for the oil and fuel filter change - I had an event to get to so paid, and went on my way. I noticed that my fuel filter screen had not been reset, and was still at 84%. This felt odd to me, as it should have been much lower if the service was necessary or 100% if the crew had reset it. I then checked my paperwork at home, and, as I suspected, had gotten the filter replaced in Calgary in February. This does not sit well with me at all, as I don't have the budget for unnecessary service right now. I would expect more diligence in checking if the vehicle actually required an expensive service before it was done. I initially left a negative review to express my frustration and disappointment, and someone very shortly after got in touch with me to apologize and rectify the situation. I appreciate that I will be getting a credit for this charge. More

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Very Thoughtful I took kids with me to change a tire because kids on summer holiday. James was very thoughtful. He showed me where my vehicle was parked after the ser I took kids with me to change a tire because kids on summer holiday. James was very thoughtful. He showed me where my vehicle was parked after the service. Really appreciate. More

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Simple and quick service! Got my car in same day, shuttled there and back and service was great! Definitely be back.for future service on my cars. Morris, James and Doug were a Got my car in same day, shuttled there and back and service was great! Definitely be back.for future service on my cars. Morris, James and Doug were all wonderful to meet today! More

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Great Service Prompt on check in, checking on including another service during work being done, and following up on a question I asked about with checking for part Prompt on check in, checking on including another service during work being done, and following up on a question I asked about with checking for part and potential cost. More

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Oil change Took my traverse in for an oil change - had booked an appointment - they took it in right away, and while I waited there was a well organized waiting Took my traverse in for an oil change - had booked an appointment - they took it in right away, and while I waited there was a well organized waiting area with tv, coffee, water and clean bathrooms. My vehicle was ready in less than an hour and I was escorted out to it after paying. Wonderful experience. More

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