Dealer Reviews
Cars for Sale
Dealer Log In
James Besemer
James Besemer | Page 4
Service Advisor
Honda of the Avenues
11333 Philips Highway
Jacksonville, FL 32256
90 Reviews
90 Reviews
Write a Review
90 Reviews of James Besemer
June 05, 2025
My service coordinator was wonderful! He kept me in the loop and even told me about a 2nd waiting room that was a lot less crowded. I really appreciated that! He kept me in the loop and even told me about a 2nd waiting room that was a lot less crowded. I really appreciated that! More
by stattie
Verified Customer
April 19, 2025
Brand new accord. The issue was with warping and melting of mirrors and side panels a few months after buying the car and it's parked in the driveway 80 to 90% of the The issue was with warping and melting of mirrors and side panels a few months after buying the car and it's parked in the driveway 80 to 90% of the time (work from home). No issues with the other cheaper car in the same driveway previously. After bringing it to service dept attention, waited approx 3 weeks with no reply (Feb 21 to March 15), guess they were hoping I'd just not follow up. When they did reply, the service guy said it was a known issue, must have come from reflected sunlight and honda would not fix it. This was after he and his manager (per the service guy) said they had never seen this issue before when it was initially mentioned and that they would take pictures and send to higher authority to get approval. A known sun issue, but the service department hadn't seen it before in Florida!!, Seriously? He said he could give me Honda's CA number if I wanted to follow up and see if I could get better results. When I called the number it wasn't even for Honda is was for Assurant. They were like, yeah not our issue thanks for calling. We switched to Honda because we thought we were getting a better-quality car and that they would stand behind their product and this is what we are getting. Why did we spend more for a Honda??? They didn't even try to meet us in the middle (or anywhere for that matter) to keep a new customer happy and loyal. Now I'm looking at $1,500 in repairs on a brand new car. Guess the good stories we heard from friends were when either the cars or service were better in the past? Wife was thinking of buying another car too, guess we'll go to Toyota or somewhere else. It's too bad I liked the car otherwise. More
by hargisg
April 09, 2025
Jim was excellent! Small things like walking me to my car and going over inspection as well as answering my questions makes me feel like they care. Jim definitely doe Small things like walking me to my car and going over inspection as well as answering my questions makes me feel like they care. Jim definitely does! More
by Themcfarlands
March 19, 2025
Excellent customer service. The recall repair was done in a timely manner and noticeably improved driving performance. The recall repair was done in a timely manner and noticeably improved driving performance. More
by TEMKAR
Other Employees Tagged: James Bollettieri
March 18, 2025
This dealership has always shown me superb customer service. Whether it was when I was buying the car or there for a service appointment, A+ rating. service. Whether it was when I was buying the car or there for a service appointment, A+ rating. More
by maa24
Other Employees Tagged: John Lakes, James Bollettieri
March 14, 2025
5 STAR SERVICE THOUGHOUT THE WHOLE PROCESS. Greeted by a professional staff and service completed right the first time. Greeted by a professional staff and service completed right the first time. More
by paulayer
Other Employees Tagged: Paula Williams
February 02, 2025
Very knowledgeable and friendly always very helpful and wait time is always good would recommend wait time is always good would recommend More
by CLT30
Other Employees Tagged: Bobby Howard, Crista Poynor, Randy Lewis, Brian Bouchard, Tom Combs, Eric Laurendeau, Matt Rennie, Jason Sumner, Paula Williams
Dealership Inventory (316 Vehicles)
