Jaimee Scully | Page 7

When Don Wheaton didn't help me much and I didn't know what else to do, Lakewood had me covered. I had such a bad experience at Don Wheeton with only one guy who had the experience to examine cars was too what else to do, Lakewood had me covered. I had such a bad experience at Don Wheeton with only one guy who had the experience to examine cars was too busy training other people that they made me sit and wait for many hours on multiple days only coming to the conclusion that they had no idea what was wrong with the car. I had to pay for my own ride back and forth and dealt with a snobby service advisor. They charged me when nothing was even done. Thankfully I gave Lakewood a try and they found the problem. They cleaned a bunch of components that was causing the problem and actually took the time to try and see what was going on. They let me keep my car parked there till they would find the solution and offered me uber rides to and from my house. I'd give these guys 7 stars honestly. My Cadillac runs great now and havnt experienced any problems since. Good work guys keep it up. More

Helpful 0

Report | Print

I took my 2018 high country diesel truck in due to not having trailer brakes at either the bumper 7 pin or the box 7 pin trailer connectors. I’ve had the trailer braking controller changed out on warranty having trailer brakes at either the bumper 7 pin or the box 7 pin trailer connectors. I’ve had the trailer braking controller changed out on warranty and I was worried that Module had failed again. I explained this to the service person I spoke with (Jamie) and was booked in. They had my truck for the day and called me in to pick it up with the explanation of “you need to change the 7 pin bumper connector”. I asked about the in box 7 pin connector and the service manager said that was an entirely different issue and they didn’t look at it. They ended up charging my $189.00 and sent me on my way with only telling me what I had told them when I brought it in. I changed out the 30amp fuse under the hood and it resolved both 7 pin connectors. I’ve never been talk to in such a condescending manner by a service manager. I’ve purchased 3 diesel trucks, all high country’s and I’ll never go here again for service or suggest anyone service their vehicles here based on this terrible customer service. I received a follow up call from the dealership asking how my experience was and I explained to them this had happened and the woman on the phone simply said “I’m sorry for your experience. Have a nice day”. Obviously, they do not care about the customer service nor the customers experience. More

Helpful 0

Report | Print

Jaimee has been excellent to deal with and very courteous,knowledgeable and always greeting with a smile. courteous,knowledgeable and always greeting with a smile. More

Helpful 0

Report | Print

Took my car in for an oil change and servicing. Jaimee was excellent and explained everything to me. They brought my car around right to the back door. As a senior I really appreciated that. Thank Jaimee was excellent and explained everything to me. They brought my car around right to the back door. As a senior I really appreciated that. Thank you. More

Helpful 0

Report | Print

My car blew up! Jaime was absolutely amazing at helping me navigate through the process of getting it fixed. Thank goodness it was under warranty. She was honest upf Jaime was absolutely amazing at helping me navigate through the process of getting it fixed. Thank goodness it was under warranty. She was honest upfront and very easy to deal with. She put up with my many phone calls and questions with a smile. I can't say enough hood things or give enough stars to explain. How happy I am with the service I received from her!!! Brenda also was great to deal with. Not sure what department she is in but she answered alot of calls from me and was always friendly. More

Helpful 0

Report | Print

Jamie Scully my advisor was very professional and lovely to deal with. The work was completed as per my request and all my questions answered. to deal with. The work was completed as per my request and all my questions answered. More

Helpful 0

Report | Print

Very helpful right from the beginning . Knowledgeable on general information of the vehicle currently serving. Knowledgeable on general information of the vehicle currently serving. More

Helpful 0

Report | Print

Took truck in to address a recall notice. Found a few other issues with leaking lines while it was there and had them taken care of that day. Things generally went smoothly. Jamiee explained Found a few other issues with leaking lines while it was there and had them taken care of that day. Things generally went smoothly. Jamiee explained everything clearly and was good to work with. More

Helpful 0

Report | Print

Towed my car in for repair. Told may not look at until Tuesday because of Holiday Monday. Was called Saturday for more info. Was called Monday morning that the part was in stock Told may not look at until Tuesday because of Holiday Monday. Was called Saturday for more info. Was called Monday morning that the part was in stock. Car was ready Monday afternoon. More

Helpful 0

Report | Print

Bought a 2011 chev traverse a few years ago noticed a oil leak and needed to add oil to the power steering pump contacted Lakewood chev talked to Brenda who immediately set up a appointment for me to bring i leak and needed to add oil to the power steering pump contacted Lakewood chev talked to Brenda who immediately set up a appointment for me to bring in my vehicle upon arrival Jamie Skully greeted me and took care of everything I was very impressed by the customer service I received they did a awesome job on my vehicle and it was done in a very timely matter good job Lakewood chev More

Helpful 0

Report | Print