JP Longpre | Page 4

Amazing service The express lane is fast, the customer service is excellent, and they do a great job! Would highly recommend getting service done at this location The express lane is fast, the customer service is excellent, and they do a great job! Would highly recommend getting service done at this location More

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Fast, courteous, informative - express oil change Went in after work for an oil change. JP took me in right away, reminded me of my coupon, described exactly what was going to be done. Escorted me t Went in after work for an oil change. JP took me in right away, reminded me of my coupon, described exactly what was going to be done. Escorted me to the waiting area - a few minutes later, he was back with the inspection results and then a few minutes after that, everything was done. Super great service and as mentioned extremely polite and courteous. More

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Not the sort of warm and fuzzy feeling that I had hoped for It was an interesting experience but not one that I would want to have repeated. Before I went to the dealership I called to ask how much it was goin It was an interesting experience but not one that I would want to have repeated. Before I went to the dealership I called to ask how much it was going to cost for a simple oil change. I was told that it would be just a little more than it cost me for my other vehicle from another manufacturer because they used a semi-synthetic oil instead of conventional oil. Upon arrival I was told that they do not use semi-synthetic oil but either conventional or synthetic oil and that it would be over $100 because synthetic oil was recommended for my particular vehicle. I was also told that this would be a cost saving because it would only need to be replaced after 10,000 kilometers instead of 5,000 kilometers as with conventional oil. I was choking on paying over $100 for an oil change but felt that it was acceptable because it would last longer. After paying I found out that the synthetic oil, like conventional oil, was only good for six months. Considering that the vehicle in question is an older occasional use vehicle, I will certainly not exceed 5000 kilometers in six months so it would have been nice to know this prior to selecting the more expensive oil. I then noticed that the oil change sticker showed that the oil should be changed after either 10,000 kilometers or in four (not six) months time. I fully acknowledge that all of the above isn't a big deal in the grand scheme of things but it did leave me feeling somewhat wary of returning for an actual service appointment. When I returned home and checked the itemized invoice I found out that the oil itself cost $74 (the same oil I can get at CT for around $50 and much less when on sale). More

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above and beyond service Used to go to a chain oil changer but have discovered the Express Lane at Capital Dodge and will go nowhere else! JP Longpre goes out of his way to ge Used to go to a chain oil changer but have discovered the Express Lane at Capital Dodge and will go nowhere else! JP Longpre goes out of his way to get the change done quickly and thoroughly. The change lasts far longer that the competitor and is much more comprehensive. Comfortable waiting room adds to the experience. Longer hours allow for a busy person to get an oil change. Great place to service your vehicle. More

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OIl Change JP was helpful with explaining what was serviced and what remains to be considered for next visit. JP also consulted me on a seat heater issue which JP was helpful with explaining what was serviced and what remains to be considered for next visit. JP also consulted me on a seat heater issue which was problematic. More

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Excellent Service Each time I have been to the Service Bay, I only receive smiles, courteous & efficient service. Today, JP Longpre was no exception. A great Express L Each time I have been to the Service Bay, I only receive smiles, courteous & efficient service. Today, JP Longpre was no exception. A great Express Lane Advisor. Thank! More

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Fantastic Experience! I went to Capital for our new fiat's first oil change. I was taken care of by JP Longpre, Express Lane Adviser. JP did a fantastic job, very knowledge I went to Capital for our new fiat's first oil change. I was taken care of by JP Longpre, Express Lane Adviser. JP did a fantastic job, very knowledgeable/professional. I was in/out as promised. Fantastic experience! More

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Great customer experience Very pleased with J. P. Longpre and his approach to high quality customer service. It was a pleasure dealing with him today and I will recommend Ca Very pleased with J. P. Longpre and his approach to high quality customer service. It was a pleasure dealing with him today and I will recommend Capital Dodge because of him. Best Regards, Paul Lalonde More

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Express Service This is my second time through the express service lane at Capital Dodge. J>P> Longpre was there to take care of my needs both times. J.P. is friendl This is my second time through the express service lane at Capital Dodge. J>P> Longpre was there to take care of my needs both times. J.P. is friendly, knowledgeable and very service focused. He takes the time to address any issues I have as well as giving me a complete overview of the being undertaken on the vehicle. The service is also fast and efficient....usually within 30 minutes. I would highly recommend J.P. and the express service at Capital Dodge More

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Swift and friendly Great experience, they did their best to speed things up for the express oil change. Plus they did more checks on the car than expected. Great experience, they did their best to speed things up for the express oil change. Plus they did more checks on the car than expected. More

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