Hazem Radwan
Hazem Radwan at Dana Ford Lincoln

Hazem Radwan | Page 38

SERVICE MANAGER

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.3
400 Reviews
4.3

400 Reviews

Write a Review

Dealership Experience

7 yrs, 5 mos

Industry Experience

7 yrs, 5 mos

400 Reviews of Hazem Radwan

December 18, 2020

Dealership Rating
Employee Rating

Pickup service and return for recall correction was excellent. Service was done within estimated time. The pickup service arrived at the estimated time. Car was corrected washed and returned More

by mjperry27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danielle Barbaria, Marc Brown, Patrick Ciotola, Patricia Farag, Charles Puhan, Michael Varela, Tara Welsome

Dec 18, 2020

Dana Ford Lincoln responded

Thank you for taking the time to leave Dana Ford & Lincoln a five-star review! We hope to be of service to you again in the future!

December 17, 2020

Dealership Rating
Employee Rating

Go see Haz, he'll take care of you, and make sure your experience goes smoothly. Always a pleasure to deal with. Service with a smile! More

by JOEYNUMB69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Puhan

Dec 17, 2020

Dana Ford Lincoln responded

This is great to hear! We're delighted Haz could take care of you. We look forward to the opportunity to work with you in the future at Dana Ford & Lincoln.

December 14, 2020

Dealership Rating
Employee Rating

Service provided was as expected but was surprised I was charged an additional 4% for using a credit card. It would have been nice to have been advised of the charge when my appointment was scheduled as I w More

by jdonnelly51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2020

Dana Ford Lincoln responded

Thank you for the feedback - we will be sharing it with the team. If you'd like to speak with us in greater detail, please don't hesitate to reach out directly. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

December 05, 2020

Dealership Rating
Employee Rating

Awesome service great people quality work performed in a timely fashion they even cleaned my car inside and out provided loaner car while my car was in service definitely recommended More

by jcr463
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2020

Dana Ford Lincoln responded

We are honored to receive your support! Thank you for your business, from all of us here at Dana Ford & Lincoln!

December 02, 2020

Dealership Rating
Employee Rating

I like their service representatives and their drivers in which they always take very good care of me and my cars they definitely deserve a good Raise More

by Romualdocruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Frank Sinatra, Shawn Ortiz, Ching Poon , Brieann Driscoll, Juan Estrella, Steve Riccardone, Anthony Rivera, Michael Varela, Danny in service

Dec 03, 2020

Dana Ford Lincoln responded

Thank you for your review! We're so happy to hear that our service team provided you with an excellent appointment! See you next time!

December 02, 2020

Dealership Rating
Employee Rating

Car service was good But Shawn Ortiz has not returned any of my calls regarding a replacement car key. I have called several times and Hazem and Danelle also said he would call me in a few days with an answ More

by LOPEZCONNOLLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Ortiz , Danielle Barbaria

Dec 14, 2020

Dana Ford Lincoln responded

Thank you for your honest feedback. It's hard to hear about the lack of communication regarding your spare key and would like to discuss this issue further. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297.

December 01, 2020

Dealership Rating
Employee Rating

My service advisor Hazem Radwan is extremely courteous, knowledgeable, and professional every time my vehicle is brought to the dealership. Always listens to my needs and requests, and takes care of them More

by Mark A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2020

Dana Ford Lincoln responded

Thank you for your review! Hazem is a huge asset to Dana Ford & Lincoln, and we're so happy you had the opportunity to work with him! See you next time!

November 27, 2020

Dealership Rating
Employee Rating

Overall experience was satisfactory. This was my second service of my vehicle. The appointment process was very simple. So far the service has met my expectations. More

by Retiredrich39
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 30, 2020

Dana Ford Lincoln responded

We're so glad to hear this! Thank you for taking the time to leave Dana Ford & Lincoln a five-star review, and we'll see you next time!

November 24, 2020

Dealership Rating
Employee Rating

Always a great experience from the moment you enter the service area. Hazem is always extremely helpful. I only like to deal with Hazem do to the way he treats me. My car came back cleaned and vacuumed. I More

by louiscantelmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danielle Barbaria, Marc Brown, Patrick Ciotola, Patricia Farag, Charles Puhan, Michael Varela, Tara Welsome

Nov 30, 2020

Dana Ford Lincoln responded

Thank you for the wonderful feedback about Hazem! We appreciate you being a Dana Ford & Lincoln customer and look forward to your next visit!

November 23, 2020

Dealership Rating
Employee Rating

I came in for an inspection and was very happy that only took 20 minutes. The car wash was great but they didn't wipe it down so I have spots all over the car. More

by alicequince966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2020

Dana Ford Lincoln responded

Thank you for the feedback - we will be passing it along to our team. We appreciate the five-star review of Dana Ford & Lincoln and look forward to serving you again in the future!

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