Haley Brackett
Haley Brackett at Ford of Galesburg
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Haley Brackett

Service and Sales Liaison

Ford of Galesburg

2201 W Main St
Galesburg, IL 61401

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4.7
55 Reviews

Hello, I'm Haley, an experienced and dedicated Customer Care Liaison with a passion for providing exceptional support and fostering positive relationships between customers and businesses. My role involves actively listening to customer inquiries, addressing concerns, and finding effective solutions to meet their needs. I pride myself on my ability to empathize with customers while maintaining a professional demeanor. Through my strong attention to detail and commitment to continuous improvement, I contribute to enhancing customer satisfaction and loyalty. My goal is to ensure every customer interaction is positive and productive, fostering strong relationships between clients and businesses.

Dealership Experience

10 mos

Industry Experience

10 mos

Languages Spoken

English English

4.7

55 Reviews

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55 Reviews of Haley Brackett

May 15, 2024

Dealership Rating
Employee Rating

Excellent Always very friendly and helpful. Definitely would recommend this service department. Two thumbs up More

by Hasson
Service Price Transparency
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Recommend Dealer
Yes
May 15, 2024

Ford of Galesburg responded

Thank you so much for the positive feedback. We love to hear our staff is exceeding our customer's needs. We look forward to future visits. Thank you Amy Kelso

May 15, 2024

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A routine maintenance turned into the need to “fix” a recall that could have become a roadside problem for me!! Thank you so very much for seeing the symptom and investigating and replacing the faulty p More

by slasak
Service Price Transparency
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Recommend Dealer
Yes

May 08, 2024

Dealership Rating
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Great service. Friendly staff. Highly recommended. I took my car in for a new tire, and they took good care of me. More

by mrmurph
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Recommend Dealer
Yes

April 18, 2024

Dealership Rating
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I was very satisfied with service and I am so glad you pickup and return vehicle. Makes it so convenient and worry free. Missy and Mike are both so very kind and friendly. More

by judithstull
Service Price Transparency
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Recommend Dealer
Yes
May 01, 2024

Ford of Galesburg responded

Thank you for the kind words we are so happy we are able to provide such a great service in our community an outside communities and I could not agree more about Missy and Mike they truly take pride in caring for our customers. Thank you Amy Kelso

April 15, 2024

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Fast and loved the ride so I wasn’t sitting waiting The people were very nice, friendly and informative More

by Debby56.dp
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Recommend Dealer
Yes
May 01, 2024

Ford of Galesburg responded

Thank you for the kind words we are thankful to be able to offer such a great service here in our community and surrounding communities we look forward to future visits with you. Thank you Amy Kelso

March 03, 2024

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Employee Rating

Terrible, took over 70 days to repair my vehicle. Multiple times was told my vehicle would be ready and then it would be a few weeks. And then something else. Also told a specific tech would work on More

by Jonfulk1
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amy Dee, Erick Lopez , Haley Brackett

February 06, 2024

Dealership Rating
Employee Rating

Great customer service. Very caring. Would be interested in buying a vehicle from them If they can get me financed More

by Ih8myex252627
Recommend Dealer
Yes

Other Employees Tagged: Haley Brackett

Feb 09, 2024

Ford of Galesburg responded

So happy to hear that your experience was great we will gladly see if we can help ya out buying a new vehicle. Thank you Amy Kelso

January 24, 2024

Dealership Rating
Employee Rating

Fantastic experience, Service advisor communicated through entire process. Definitely my go to place for all repairs on all my vehicles. More

by Elopez.Stang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Lopez

Jan 24, 2024

Ford of Galesburg responded

Thank you so much for the positive review. We try hard to make all our customers happy with the service they receive. We look forward to future visits. Thank you Amy Kelso

January 20, 2024

Dealership Rating
Employee Rating

They were very friendly and prompt, kept me informed on my truck progress very pleased . More

by Dewey Collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2024

Ford of Galesburg responded

We always love hearing when we do things the right way and customers are happy. Thank you for taking the time to complete the survey and hope we can continue to meet an exceed your expectations. Thank you Amy Kelso

January 19, 2024

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Employee Rating

I have always been pleased with the quality of service and courtesy of the staff. More

by SSEPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

Ford of Galesburg responded

Thank you that truly means the most to us here at Ford. We want all our customers to feel like family. We look forward to future visits. Thank you Amy Kelso

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