Greg Hoffman | Page 11

I bought my Toyota Prius from Royal Moore Toyota in 2018; great experience. I also have always been very happy with the scheduled maintenance I have received. My car was recently in for extensive wiring d great experience. I also have always been very happy with the scheduled maintenance I have received. My car was recently in for extensive wiring damage under the hood because of rodents. The staff was incredible especially Greg Hoffman who was friendly, efficient and kept up great communication with me and my insurance company. I recommend this dealership to all of my friends and family!! More

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Emily did an excellent job of setting up my appointment. Caroline helped with the paperwork and kept me informed during my visit. Very satisfied! Greg Hoffman helped me understand what needs to be done to p Caroline helped with the paperwork and kept me informed during my visit. Very satisfied! Greg Hoffman helped me understand what needs to be done to pass DEQ inspection which is a Drive Test. More

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Caroline Fletcher was extremely helpful with updating my Husband's account with adding my information. She also answered all my questions in a very professional manner. Staff seemed shorthanded and I could Husband's account with adding my information. She also answered all my questions in a very professional manner. Staff seemed shorthanded and I could tell the individuals on shift with Caroline were stressed but everyone of the Toyota Staff members upheld a professional and friendly demeanor. More

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The help and car service I received was quick, efficient, kind, and cost effective. Overall it was a great visit. kind, and cost effective. Overall it was a great visit. More

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Greg was so helpful! I really appreciate the time he spent finding out what was done on my car and what was needed, thank you so much! I really appreciate the time he spent finding out what was done on my car and what was needed, thank you so much! More

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Service people are warm to their customer. Not only explain the issues also show the car problems in field to let customer feel comfortable and trust Royal Moore’s working quality. Not only explain the issues also show the car problems in field to let customer feel comfortable and trust Royal Moore’s working quality. More

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Staff was friendly and efficient when checking in and paying bill. Results of multipoint inspection and future maintenance needs explained in detail. paying bill. Results of multipoint inspection and future maintenance needs explained in detail. More

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The works was done on time and at the quoted price. The waiting area is quite comfortable. The waiting area is quite comfortable. More

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Puts politics over customer experience and safety. George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people w George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people were not taking the COVID pandemic seriously. George tried to start an argument with me and extended a 1.5 hour appointment to 3 hours. Left a voicemail for David, manager, about Geroge's tantrum and I have not heard back. They seem to allow their personal politics to disrupt their ability to follow the law and even care about their customers. I will be fully utilizing the remaining services I have paid for, but will be purchasing future vehicles from another dealership and possibly a different manufacturer. 33 and will likely need a work truck for the farm, a larger vehicle for transporting groups of people, and will definitely replace my rav4 with an all electric version after existing coverage/warranties expire. Staff succumbing to what is looking to be a treasonous political movement have most definitely lost the dealership ~150k in sales. I am a non-affiliated/independent politically and just want to not be messed with when receiving services that I paid for. I will be advising friends, family, and co-workers who are looking for a car to avoid royal moore and reconsider Toyota as a whole. More

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Emily is a fantastic service advisor and is an absolute pleasure to work with! She is very detail oriented and kept me updated throughout the process of having my Venza serviced! It is so refreshing to w pleasure to work with! She is very detail oriented and kept me updated throughout the process of having my Venza serviced! It is so refreshing to work with such an honest and caring person at a car dealership!! Definitely will be be a customer for life! More

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