Caroline Fletcher

Caroline was very pleasant and personable to work with very bubbly. She walked me through my service and let me know what I would be needing future service wise so thank you very bubbly. She walked me through my service and let me know what I would be needing future service wise so thank you More

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The service rep was rude, I scheduled an appointment for 5 pm for an oil change, when I checked in I asked how long, she told me an hour. I hit a call stating my car was done and they closed at 6. I got 5 pm for an oil change, when I checked in I asked how long, she told me an hour. I hit a call stating my car was done and they closed at 6. I got to the dealership at 5:50 and she did not great me she was on her phone and was annoyed that I showed up when I did. She did not go over paperwork or tell me where my car was. I will not deal with her again. The other employees are great. I also got my air filter changed and when I turned on the air there was a noise. My husband had to look and there was leaves in there. The cabin filter was never checked as it was dirty. I felt like it was a rushed service job. If you close at 6 do not schedule services that take an hour. More

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Professional and friendly thank you Caroline and thank you Royal Moore for doing a great job you Royal Moore for doing a great job More

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The service was delivered very quickly and was quite efficient. Additionally, the team provided excellent recommendations for their services. Paying online was a very quick and convenient process. efficient. Additionally, the team provided excellent recommendations for their services. Paying online was a very quick and convenient process. More

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Caroline and Emily are my go to girls in service they are always both so friendly and quick to help get me and out so thank you it’s always nice to see a familiar face when I come in always both so friendly and quick to help get me and out so thank you it’s always nice to see a familiar face when I come in More

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Nick was very helpful and helped me with my concerns. He also made good on the time frame, he mentioned an hour and twenty minutes and I was out of there in about an hour. I will be returning to Royal Mo He also made good on the time frame, he mentioned an hour and twenty minutes and I was out of there in about an hour. I will be returning to Royal Moore for my future services More

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Quick, respectful, and got my vehicle in and out the door. Was knowledgeable and verified my account. door. Was knowledgeable and verified my account. More

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Quick service. Car was done before I even finished my coffee! Friendly and attentive staff. Car was done before I even finished my coffee! Friendly and attentive staff. More

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I just got done with a scheduled service at Royal Moore Toyota. Everything was fast and dealt with professionally. Caroline Fletcher kept me informed and was very pleasant to work with. David Contreras- Toyota. Everything was fast and dealt with professionally. Caroline Fletcher kept me informed and was very pleasant to work with. David Contreras-Zamora serviced my Camry and left it in great condition. It was a very nice experience as I have come to expect from Royal Moore. More

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Royal Moore Toyota is THE BEST! !! From the day I bought my 4Runner to each time I go into the dealership for service. I moved to Salem but will always make it a point to go to RM fo !! From the day I bought my 4Runner to each time I go into the dealership for service. I moved to Salem but will always make it a point to go to RM for all services. Everyone is always so friendly!!! Thank you!! More

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