Graham Watson | Page 14

The experience of purchasing my new Tucson was seamless and stress-free. Kristi was amazing throughout the entire process explaining all options and then taking considerable time to review every aspect of and stress-free. Kristi was amazing throughout the entire process explaining all options and then taking considerable time to review every aspect of the vehicle so that it was set up correctly when I drove off the lot. Graham and everyone we dealt with at Family Hyundai made buying a new vehicle a really pleasant experience. Thanks to the entire staff over there! More

by lsolens Verified Customer Verified Customer

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Kristi Feinberg was fantastic to work with, she really took the time to show me how my new car works. The rest of the team was also fantastic to work with. Super friendly, I’d definitely recommend to othe took the time to show me how my new car works. The rest of the team was also fantastic to work with. Super friendly, I’d definitely recommend to others. More

by JBICEK2 Verified Customer Verified Customer

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Family Hyundai in Tinley Park always goes above and beyond to take care of us when we bring our vehicle in for service or if we come to purchase a new new vehicle gram is the best beyond to take care of us when we bring our vehicle in for service or if we come to purchase a new new vehicle gram is the best More

by GOG1007587 Verified Customer Verified Customer

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Fast and friendly service. Great sales people. Great people behind the counter helping the sales people to help me. Great sales people. Great people behind the counter helping the sales people to help me. More

by MIKEPAO Verified Customer Verified Customer

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This is a great dealership! I have bought my car and have sent many friends here to buy vehicles! My sales rep Carlos always is great to do business with! I have bought my car and have sent many friends here to buy vehicles! My sales rep Carlos always is great to do business with! More

by Blakenemec Verified Customer Verified Customer

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Service department was busy but very organized and efficient. I was promptly greeted, and my car was in line for service. My car was done earlier than expected and it looked great after a car wash! efficient. I was promptly greeted, and my car was in line for service. My car was done earlier than expected and it looked great after a car wash! More

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Jerry was the best. The entire Hyundai team was the best. Very professional and courteous. The entire Hyundai team was the best. Very professional and courteous. More

by Happy Customer Verified Customer Verified Customer

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Despite their advertising of providing "Expert Service," Family Hyundai is not skilled in diagnosing and repairing Hybrid Electric Vehicles under Warranty. In their inability to diagnose the issue, they ca Family Hyundai is not skilled in diagnosing and repairing Hybrid Electric Vehicles under Warranty. In their inability to diagnose the issue, they cause a vehicle owner undue delay in correcting the problem. In my case, I did not have my vehicle (a 2019 Ionic Blue Hybrid) for FOUR MONTHS. After being strung along for weeks waiting for parts, the repair would not correct the problem and then they would move on to another "guess" that required additional parts with long lead times. Two months in, they called to tell me that the vehicle was repaired, but several "EV Warning - Turn off engine" lights came on immediately. After 3 hours of waiting for them to hook it up to an OBDC computer, I asked how they thought the car was repaired. They did not have an answer. There were 4 separate diagnoses made before they called in a Field Technician to troubleshoot it in month 3.5. The other issue is that Hyundai US does not have any transmission replacement parts within the United States - not great during issues with a supply chain. My experience with Tom Salin was frustrating. He was quick to blame corporate for the issues, and was minimally attentive in providing me with updates and coordinating extensions with their rental car companies. Tom, I get you are busy, but you could have done better in your level of customer service. We wrote a letter to the General Manager, Graham Watson, and that letter unsurprisingly went unaddressed. Corporate Customer Service is just as bad in their response. I've had to initiate these conversations every single step of the way with this organization. Frankly, this should be an embarrassment to all those within the company (both Dealer and Corporate) who think that they maintain high levels of customer service. It wasn't even passable for the bare minimum. Tom understood that I was reasonable and patient throughout the whole experience. However, I do not appreciate the lack of communication experienced every level. We are glad to be done with this ordeal and we hope to not have any further issues, but we will give pause before we purchase another Hyundai in the future and firmly cannot endorse Family Hyundai as a capable Service Department for the Electric Vehicles they sell. More

by jcullen714 Verified Customer Verified Customer

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Awesome experience! Super friendly and helpful. Super smooth transition from start to finish. I would highly recommend. Super friendly and helpful. Super smooth transition from start to finish. I would highly recommend. More

by esavaria Verified Customer Verified Customer

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The Dealership is very nice, all the salesmen are awesome, even down to the maintenance 😀 I have referred several friends, , And they love it. Tax time so I will be bringing more friends 🙂 so awesome, even down to the maintenance 😀 I have referred several friends, , And they love it. Tax time so I will be bringing more friends 🙂 so they can BUY A CAR 🚗. More

by SEXYBLUES.ADAMS.SB Verified Customer Verified Customer

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