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Giovanni Perez
Giovanni Perez at Universal Hyundai
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Giovanni Perez

Service Advisor

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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3.9
20 Reviews
3.9

20 Reviews

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20 Reviews of Giovanni Perez

May 20, 2024

Dealership Rating
Employee Rating

Brought my new 2024 Palisade in for its first oil change - 2 hours later and nobody has even touched the car !! I’m never getting the services I was promised so this is definitely an issue with the service More

by Kevin C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rhoda Allen, Andres Garces, Gilbert Gregory, Carlos Mejia

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May 21, 2024

Universal Hyundai responded

Thank you for bringing this to our attention, Kevin, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

July 23, 2023

Dealership Rating
Employee Rating

Universal Nissan is a thorough establishment when it comes to vehicle repairs. Sales is different. More

by Lezahj219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rhoda Allen, Andres Garces, Gilbert Gregory, Carlos Mejia

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Jul 24, 2023

Universal Hyundai responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 19, 2023

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Employee Rating

Muy profesionales todo su empleados. Servicio rápido, buen trato al cliente y sus deseos. Volveré a comprar mi próximo carro con ustedes. More

by YTD4444
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ericmelec Rivera, Ramces Rivera, Giovanne Sanchez

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Mar 19, 2023

Universal Hyundai responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 14, 2023

Dealership Rating
Employee Rating

Well you have a relax environment. You feel you can think and talk over with your wife. We never have pressure, in facts we have to ask for assistance to see a Santa Fe that we so and More

by José
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mejia, Johnathan Weidner, Michael Hernandez

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Mar 15, 2023

Universal Hyundai responded

William, thank you for taking the time to leave us a review! We're so happy to hear you enjoyed your time here with Angelo and most importantly, your new vehicle! Let us know if there's anything we can further assist you with! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Mar 16, 2023

José responded

We feel part of Universal Hyundai family. we really enjoy visiting. Thank you Jose, Marianla

December 05, 2022

Dealership Rating
Employee Rating

This dealership was absolutely amazing and really cared for my needs. Would highly recommend to a friend. Christopher was the best and made sure I got my dream car for my budget. More

by KIANISOLIMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Carlos Mejia, Christopher Perez

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Dec 05, 2022

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Christopher and hope you enjoy your new vehicle. We truly appreciate your feedback! Truly the better place to buy Josiah Behlen General Manager jbehlen@universalhyundai.com

April 28, 2022

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Employee Rating

Tremendo trabajo y estoy muy satisfecho y lo recomiendo a mi familia muchas gracias por todo estoy contento More

by LUISDIAZMUNIZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Redford, Jose Cepeda, Hector Riquel, Alfonso Scurry, Simo Bassi, Rhoda Allen, Andres Garces, Gilbert Gregory, Carlos Mejia , Brian Cortez

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Apr 29, 2022

Universal Hyundai responded

Thank you, Luis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 22, 2022

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Employee Rating

Buying the car was great. The service department was not. I did not receive what I asked for and got no communication until after. More

by COLONFEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Raul Martinez, Ramces Rivera, Rhoda Allen, Andres Garces, Gilbert Gregory, Carlos Mejia, Johnathan Weidner, Francisco Melendez

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Apr 25, 2022

Universal Hyundai responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

February 21, 2022

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Employee Rating

Best dealer good service everyone takes care too you love atención si Love the Service thanks you More

by ALBERTS112170
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alegre, Rhoda Allen, Andres Garces, Gilbert Gregory, Carlos Mejia , Susanna Canelon

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Feb 21, 2022

Universal Hyundai responded

Albert, Thanks for your feedback on your recent visit to Universal Hyundai. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

December 23, 2021

Dealership Rating
Employee Rating

Excellent customer service, sells man incredible very good communication and the treatments it was great More

by Juan cordero
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Cesar Alegre, Simo Bassi, Rhoda Allen, Andres Garces, Gilbert Gregory, Carlos Mejia

Helpful 1
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Dec 27, 2021

Universal Hyundai responded

Juan, thank you for your feedback on your recent visit to Universal Hyundai. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 27, 2021

Dealership Rating
Employee Rating

Every and any time I go in for service the attention to details and customer service is impecable, great job by all the staff there in service More

by WFIGUEROACPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Aug 28, 2021

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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