Ramces Rivera
Ramces Rivera at Universal Hyundai
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Ramces Rivera

Sales Manager

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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4.6
184 Reviews
4.6

184 Reviews

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184 Reviews of Ramces Rivera

May 04, 2024

Dealership Rating
Employee Rating

This is the first time I have been to a dealership and was able to test-drive, negotiate, and sign a deal in under 2 hours. The dealership was clean, and everyone moved with a purpose! Everyone was extrem More

by Aaliyah Ritchie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Martinez

April 27, 2024

Dealership Rating
Employee Rating

I had an amazing sales representative named Diego Rodriguez. I explained to him all the things I was looking for and he had so much patience showing me everything and made sure I was happy. I never f More

by Kevindonoso1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Diego Rodriguez

Apr 27, 2024

Universal Hyundai responded

Thank you so much for your kind words, Kevin, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 24, 2024

Dealership Rating
Employee Rating

Exceptional Service from all the staff members but especially from my sales person Janlique. She made my purchasing experience smoother than expected. More

by NAYADEMANGOME09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Janlique Vazquez

Apr 25, 2024

Universal Hyundai responded

Thanks for sharing your thoughts about your experience with Janlique here at Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 19, 2024

Dealership Rating
Employee Rating

I felt pressured into using the financing there. I wanted to use my own bank and I was told they would not wait for me to this. My bank offered was able to offer me almost 2% lower on the interest r More

by melaniemgoodwin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jason Sanchez

Jan 22, 2024

Universal Hyundai responded

Melanie, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2023

Dealership Rating
Employee Rating

Carlos was amazing. He responded to my texts promptly and was very courtesy during my car buying experience. He was very knowledgeable about the vehicles and my options. More

by FSAINTILIS
Recommend Dealer
Yes

Other Employees Tagged: Ramces Rivera

Nov 24, 2023

FSAINTILIS responded

Yes

Nov 26, 2023

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Carlos, Ramces, and our team, it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 22, 2023

Dealership Rating
Employee Rating

The dealership is, to a person, very friendly. They are respectful and take time explaining everything, from the features on the cars to the different warranty options. We did not feel pressured More

by MIKEM9918B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 23, 2023

Universal Hyundai responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 23, 2023

Dealership Rating

Did not follow through with what was promised. I have another complaint. You may call me for an explanation More

by Susan1sanders
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jason Sanchez

Oct 24, 2023

Universal Hyundai responded

Susan, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

October 19, 2023

Dealership Rating
Employee Rating

The people were nice and very helpful. Also, they were very knowledgeable on the cars. More

by Mir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Roman, Simo Bassi

Oct 20, 2023

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 10, 2023

Dealership Rating
Employee Rating

Great service! Awesome people who help you get the best deals. I am not forgetting Tony Aponte who is so dedicated and put all his hard work to get me all the disco More

by AIMIJA38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely , Antonio Aponte

Oct 11, 2023

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Oct 11, 2023

AIMIJA38 responded

Publicly

October 07, 2023

Dealership Rating
Employee Rating

You identified my need and I am looking for the best options. Transparent negotiation.Thanks More

by CLAUDIALIDIAREYES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Ericmelec Rivera , Edgard Morales, Alfonso in Service

Oct 08, 2023

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Claudia, and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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