Gina Carpio
Gina Carpio at Greenway Kia East

Gina Carpio | Page 16

Service Manager

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.2
245 Reviews
4.2

245 Reviews

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245 Reviews of Gina Carpio

September 22, 2024

Dealership Rating
Employee Rating

I hate when I take the car for service and I get back my car and almost everything is set out of place More

by HERSHEYJEFFERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelby Bishop, Fiyin Adeyeye

Oct 04, 2024

Greenway Kia East responded

I apologize for any inconvenience caused during your service visit. We aim to return vehicles in the same condition they were brought in and it's disappointing this was not your experience. Please reach out so we can address this issue directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 19, 2024

Dealership Rating
Employee Rating

Nice people Quick All work completed while I waited Nice waiting area Closed caption on the TV would be good More

by Ro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2024

Greenway Kia East responded

Ro, thanks for the feedback! We're glad you had a pleasant experience at Greenway Kia East and appreciate your suggestion about closed captions on the TV. We'll look into it!

September 12, 2024

Dealership Rating
Employee Rating

I spoke to Josh about my car gas tank issue and was told he would speak to the manager for me and give me a call back. He never called me so I gave Kia a call to speak with him but he was unavailable and I More

by ANJALIERAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Fernandez, Mathew Westberg

Sep 17, 2024

Greenway Kia East responded

Anjalieram, I'm really sorry to hear about the lack of follow-up on your gas tank issue. This isn't the level of service we aim for and I apologize for any frustration caused. Please reach out directly so we can address this matter promptly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 09, 2024

Dealership Rating
Employee Rating

Good service that was on time. Did have trouble going through the check out process More

by KLETTNERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alejo, Shelby Bishop, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

Sep 09, 2024

Greenway Kia East responded

Your kind review warms our hearts! Thank you from the Greenway Kia East Team.

September 02, 2024

Dealership Rating
Employee Rating

Berry diligent. Waiting time ok. Waiting area good. Very respectfully. Explain good and Spanish speaking More

by JE.OLIVER7931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Greenway Kia East responded

Thank you for the feedback! We're glad to hear that our team at Greenway Kia East provided diligent and respectful service, with a comfortable waiting area. We appreciate your support!

August 30, 2024

Dealership Rating
Employee Rating

The car had a recall and I called they gave me an appointment right away got it tow over to the dealership and they finished it same day!! More

by Citoeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alejo, Shelby Bishop, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

Sep 03, 2024

Greenway Kia East responded

We're glad to hear that our team at Greenway Kia East could quickly address your recall and get you back on the road the same day! Thanks for sharing your experience with us.

August 30, 2024

Dealership Rating
Employee Rating

I love this Kia center. The staff is really great, very professional and took care of everything and a efficient time. More

by Jose Calo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alejo, Shelby Bishop, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

Sep 03, 2024

Greenway Kia East responded

Jose, we're delighted to hear you had a great experience with our team at Greenway Kia East! Thanks for the kind words and support.

August 30, 2024

Dealership Rating
Employee Rating

The service advisor most of the time act the bots. It took me 3 service visits to get my problem fully understood by them. I would appreciate if they can properly understand the needs of customers and More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Westberg

Aug 30, 2024

Greenway Kia East responded

Sam, I apologize for any inconvenience or frustration you've experienced. We strive to understand our customers' needs from the start and will consider this feedback moving forward. If you want to talk this through, please reach out directly so we can ensure your service plan is clear. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 24, 2024

Dealership Rating
Employee Rating

The only reeason I come to this service center is because Joshua Fernandez. He is a rockstar! The service manager not so much. More

by DAWN35
Recommend Dealer
No

Other Employees Tagged: Joshua Fernandez

Aug 28, 2024

Greenway Kia East responded

Dawn, thank you for sharing your feedback. We're happy to hear that Joshua's top-tier service keeps you coming back, but we apologize if the experience with other team members didn't meet your expectations. If you'd like to discuss further, please reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

August 24, 2024

Dealership Rating
Employee Rating

The service was great and every time I go for oil change and everything else. More

by BIVECAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alejo, Shelby Bishop, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

Aug 26, 2024

Greenway Kia East responded

Hi Bivecao, thanks so much for taking the time to leave Greenway Kia East a great review!

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