Hector Rodriguez
Hector Rodriguez at Greenway Kia East
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Hector Rodriguez

Internal service writer

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.4
8 Reviews
4.4

8 Reviews

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8 Reviews of Hector Rodriguez

May 09, 2024

Dealership Rating
Employee Rating

Location isn’t good with communication. Minimal notes on documentation. Don’t proactively call to let you know car is ready. Don’t seem to care about issues until escalated. More

by ABENJAM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Fernandez

May 16, 2024

Greenway Kia East responded

I'm sorry to read about your experience. Communication is key in our business and it's clear we've missed the mark here. We appreciate you bringing this to our attention, as feedback like yours helps us improve. Please reach out directly so that we can discuss any issues further and work towards a resolution together - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 08, 2024

Dealership Rating
Employee Rating

Thank you very much for taking excellent of my Kia Sorrento. I feel confident taking my car to you!! More

by CINDYLOUGAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Greenway Kia East responded

Cindy, it was a pleasure to assist you with your Sorrento's service needs! We appreciate your confidence in Greenway Kia East and your five-star review!

May 01, 2024

Dealership Rating
Employee Rating

Good service take faster rapid devices friend place excellent Communication I recommend a friend 5,star More

by BLENDARTURNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2024

Greenway Kia East responded

We're delighted to know you had a 5-star experience at Greenway Kia East! Your recommendation means the world to us. Thanks for your support and we look forward to serving you again in the future!

April 26, 2024

Dealership Rating
Employee Rating

Great service! Very friendly people, easy to talk and helpful. 100000 miles warranty is the best warranty. More

by MARISSA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Greenway Kia East responded

Marissa, we're delighted to know you found our service great and team-friendly at Greenway Kia East. Thank you for the review!

April 25, 2024

Dealership Rating
Employee Rating

Happy with the service I received my consultant always kept me in the loop on what was going on Kia top notch company More

by sabatfreddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Greenway Kia East responded

Freddy, we're glad to know you had a positive experience with our team at Greenway Kia East. Keeping customers informed is important to us! Thanks for the review and your support.

April 17, 2024

Dealership Rating
Employee Rating

Everyone was very polite and professional. They had me in and out in less time than I expected. More

by PRISCILLAGODSCHILD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Greenway Kia East responded

We're grateful to have you as a Greenway Kia East customer, Priscilla. Thanks for the review!

March 11, 2024

Dealership Rating
Employee Rating

Service department needs to learn how to call people back and to schedule appointments when they order parts More

by Ericchloey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 13, 2024

Greenway Kia East responded

I'm sorry to learn about your experience with our service department. We strive to keep our customers updated and informed about scheduling, so it's disappointing that we didn't meet those expectations this time around. I will share this feedback with my team and I invite you to reach out if there's anything else you'd like to discuss at this time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 24, 2024

Dealership Rating
Employee Rating

I went to the Dealer looking for a car that was promised to me. When arrived they said it was sold. Sam, the Salesperson, lied to me several times. I tried to walk away but they kept the lies going and woul More

by GCUE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ilcia Gonzalez , Sam from Sales

Feb 24, 2024

Greenway Kia East responded

We are very sorry that the vehicle you were interested in was sold. This is never the experience we hope to offer, and your frustrations are understandable. We assure you we do not run our business to mislead our customers, and we would like the opportunity to make this right. My number is listed below if you like to provide any additional information before we are in touch. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

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