211 Reviews of Fred Romsey
February 29, 2024
Went into Mercedes-Benz of Natick to get my car serviced and everyone there was very friendly. They serviced my car very quickly and efficiently. Thank you guys! and everyone there was very friendly. They serviced my car very quickly and efficiently. Thank you guys! More
Other Employees Tagged: Luis Aguasvivas, Brian Breidegam, Abdul Khalid, Teddy Tsamis
February 10, 2024
I have used Mercedes Benz of Natick, MA for service, new brakes/rotors and for flats and other issues for many years now. The work of the service technicians here is excellent- their work will not let you brakes/rotors and for flats and other issues for many years now. The work of the service technicians here is excellent- their work will not let you down, unlike some other places I have tried. The service advisors and their manager are very knowledgeable and easy to work with. They care about establishing a good relationship with their customers, and this alone is a great reason to take your car here for service. The fact that they will fix it well is the cherry on top. I plan on returning the next time I need a repair or service as this is truly a great service department. More
Other Employees Tagged: Brian Breidegam, Geoff Bosse
January 28, 2024
Jonny Pham is passionate about his job. He thoroughly explained to us for two hours about the Mercedes features and helped us program it. Jonny takes great satisfaction from helping custom He thoroughly explained to us for two hours about the Mercedes features and helped us program it. Jonny takes great satisfaction from helping customers and demystifying the headen car features. He is well mannered, great people skills, detail oriented and overall a great person. Jonny is an asset to any company he works at because from the 2 hour interaction with him I realized his traits. I would recommend increasing Jonny’s responsibilities and let him have his own team to train. Or let him train the sales reps to explain how the cars operate. Thanks Jonny you’re a rock star! (Kudos to the whole team, Saena & Bernard from sales, Jonny from technical training, Frederick Romsey from service department, Yatin from sales/finance) More
Other Employees Tagged: Bernard Aoun, Jonny Pham , Saena Nikolas
January 12, 2024
I have been buying and leasing cars from them for 25 years. They’ve a Ways been professional and easy to deal with. There service is outstanding. years. They’ve a Ways been professional and easy to deal with. There service is outstanding. More
Other Employees Tagged: Steve Boston
January 06, 2024
Fred is exceptionally helpful. Explains what repairs are done needed on car if any while undergoing maintenance. Explains what repairs are done needed on car if any while undergoing maintenance. More
Other Employees Tagged: Abdul Khalid
January 06, 2024
It used to be friendly and customer oriented. That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another dealership. When my lease will end later on this year I’ll be going there too. Generally, the current management team is busy managing their job security. They could care less for their customers. Too bad. More
Other Employees Tagged: Fahad Arshad, Danny Kaboub, Sharon Tyler, Kolls Oloko, Yatin Kamble , Steve Boston