Franklin Manyika | Page 2

Grande Prairie Volkswagen responded

Dear Valued Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. It's clear from your message that we did not meet the high standards we set for customer service and vehicle reliability, and for that, we are truly sorry. Please know that we take your concerns seriously. We are committed to making this right and would like to address the issues with your vehicle promptly. Our management team has been alerted, and we would appreciate the opportunity to speak with you directly to find an acceptable resolution. Could you please contact us at your earliest convenience? We would like to discuss how we can assist further and ensure your complete satisfaction. Thank you for bringing this to our attention, and we hope to restore your faith in our dealership. Warm regards, The Customer Care Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Mike, Thank you for your high praise of our dealership and for specifically recognizing Manny, along with Franklin. We're thrilled to hear that you consider us the best around and that Manny has been instrumental in providing top-notch service. We pride ourselves on having a team that is dedicated to offering the best deals and customer experience. We'll make sure to pass along your compliments to Manny and Franklin. Looking forward to serving you again in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Marla, Thank you for taking the time to share your experience at our dealership. We're delighted to hear that Franklin, along with Madison and Michael, provided you with a level of customer service that pleasantly surprised you. It's always our goal to ensure that our team is not only knowledgeable but also personable and accommodating. We're glad that this was reflected in your visit, especially during a new vehicle sales experience. Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to Franklin, Madison, Michael, and the rest of our team. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Juliaoh, Thank you for your warm review and for recommending us. We're delighted to hear that Darcy, Madison, Paige, and Franklin made you feel like part of the family during your visit for a new vehicle. Creating a friendly and approachable environment is something we take great pride in at Grande Prairie Volkswagen. We're glad you felt welcomed and well-treated. Your endorsement means a lot to us, and we look forward to welcoming you and others you recommend in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Juliaoh, it's truly heartening to hear that you felt like part of the family during your time with us. Our team prioritizes making every guest feel welcomed and valued. We're delighted that Darcy, Shawn, Madison, Michael, and Franklin delivered knowledgeable and warm service. We appreciate your feedback and look forward to assisting you again in the future. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our team, especially Madison Stoddart and Franklin Manyika, friendly and helpful throughout your vehicle purchasing process. Ensuring a seamless financial experience for our customers is of utmost importance to us. We appreciate your trust and hope to serve you again in the future. Safe travels in your new vehicle!

Grande Prairie Volkswagen responded

Dear colegallop, Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team. It is always our goal to provide a friendly, efficient, and stress-free service to all our customers. We are especially pleased to know that Teri, Franklin, and Sarah were able to assist in making your experience at our dealership a great one. Our team always strives to offer the best trade-in values and help find the perfect vehicle for our customers. We hope you enjoy every moment with your new vehicle and we are here to assist you with any future services or needs you may have. Thanks again for choosing Grande Prairie Volkswagen, we look forward to serving you again in the future! Best regards, Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Nokuthula, Thank you for taking the time to share your wonderful experience with us at Grande Prairie Volkswagen. Your kind words regarding our service and the assistance you received from Franklin Manyika are truly heartwarming. Franklin's dedication to providing an informed and personalized experience is reflective of our commitment to excellence, and we're glad that his knowledge and kindness resonated with you. Your satisfaction is our priority, and we're pleased to know that you felt well-informed throughout your time with us. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We look forward to having the opportunity to serve you again. Thank you for choosing Grande Prairie Volkswagen. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Indy, Thank you for sharing your positive experience with Franklin and our team at Grande Prairie Volkswagen. We are thrilled to hear that Franklin and his coworkers provided you with exceptional customer service. We take great pride in delivering outstanding service to our customers, and we are delighted that Franklin exceeded your expectations. Your recommendation is greatly appreciated, and we are confident that Franklin will continue to provide excellent service to anyone you refer to us. Thank you for choosing Grande Prairie Volkswagen and for your kind words. We appreciate your support, and we look forward to serving you and your referrals in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Kelly, Thank you for sharing your wonderful experience with Franklin at Grande Prairie Volkswagen. We are thrilled to hear that he made the process of trading in your existing vehicle and purchasing a new Volkswagen seamless and enjoyable. Franklin is a valued member of our team, and we appreciate your recognition of his friendly, polite, and personable nature, along with his professional attitude. We take pride in providing knowledgeable staff who can guide our customers through the features of our Volkswagen vehicles and address any questions or concerns they may have. We will make sure to pass on your kind words to Franklin. Your feedback is greatly appreciated and serves as motivation for us to continue providing exceptional service to all our customers. Thank you for choosing Grande Prairie Volkswagen for your automotive needs. We appreciate your business and look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen