"The team at kia were very helpful and prompt to take care..."
The team at kia were very helpful and prompt to take care of your needs.
"I would like to say Frank is slimy and dishonest sales..."
I would like to say Frank is slimy and dishonest sales person. Watch your papers closely before signing anything. I only had the vehicle for less than 5 months and discovering tons wrong with the vehicle. Also as sitting in the waiting room- other ppl got full tanks of gas when they got their cars. Mine was 1/4 full. I couldn’t even open the gas tank door. Had to take it to the VE dealership to get that fix week 1. I am missing parts on the windshield. The strip to seal the cars windshield isn’t there. plus had VW auto shop look it over. There was for sure some damaged done to the car and not reported. Now 5 months later trading in my car and dealing with VW. Promised another fob for my keys nothing. Should I continue. Horrible horrible experience
"I have to start off by saying that I'm surprised that it..."
I have to start off by saying that I'm surprised that it had to get this far, yet here is my complaint. I had reached out to Georgetown Kia via their website to inquire about the terms of my extended warranty that I purchased. Whether it was my negligence in record keeping, or their negligence in including it in my package upon purchase, I had exited my 5yr warranty period and wanted to know the requested information as I’m considering my options of trading in or keeping my vehicle. Even though I had specifically reached out to the financial department, I nearly immediately hear from Harman via a phone message and email asking me if there is anything he can help me with concerning my vehicle, and that he would like to discuss my interest in trading in. I fill Harman in with my request, he confirms his system shows my warranty purchased and he is more than willing to help me, when would I like to come into the store? I again explain to him that before I make any appointments, I would like the information requested to make an informed decision, and if I do come in, Saturdays are best. I now get correspondence from Frank asking what time on Saturday is good for me to come in. I explain to Frank, just as I have explained multiple times at this point that first and foremost, I would like the information requested, and that I'm feeling pressured to come into the store during a province wide lockdown when I'm not even sure if I would be moving forward with a trade in yet. Everything changed at this point. The communication with Frank, while still professional, now becomes stern. Even though I had their full support prior, anything I ask now is shirked aside. I’m get responses like “We moved and it will take 1 to 2 weeks to pull the information about your warranty” and “our extended warranties change and I cannot tell you anything about what you purchased” (Remember when Harman said his system indeed shows him my purchase?). I think this is silly as I'm asking myself “what if I need warranty work? Will it take one to two weeks as my car sits in the shop to figure out what’s covered?” I am quite obviously being pushed under the rug at this point, yet I return his email asking him to send me the information once received and Ill contact him about a possible trade in after reviewing my information. This was on March 1st, and it is now April 5th. This was such a simple and small request met with abhorrent service. After two cars purchased from Georgetown Kia, I never once thought I would have to commit to a third car purchase before I'm allowed to ask for the terms of my warranty from them. I will not be brought to begging – the information has still not been supplied, and I will move forward without it praying that I will not need it. Thank you, Frank and Harman, for making an already difficult time that much more difficult. All corresponded has been saved, and available if requested. Thank you.
"Frank is slimy and dishonest. He tried to slip an extra..."
Frank is slimy and dishonest. He tried to slip an extra $7,000 worth of useless warranty and gap coverage onto the price of the car without telling me. When I noticed it he came up with a bunch of lies telling me the bank wanted to see the coverage. I ended up speaking with the manager and of course I got approved without the coverage but I really should have just gone elsewhere. To make matters worse, the car was not detailed when I picked it up. I had noticed a stain during the test drive and was assured by Frank that it would be cleaned but the stain (looks like blood) is still there. They didn't even have the courtesy to provide a full tank of gas. All in all it was a horrible experience and I regret ever dealing with Frank and Georgetown Kia.
"My experience in purchasing a used vehicle was a..."
My experience in purchasing a used vehicle was a excellent experience. From the initial phone call saying it would be worth the drive. Frank's approach was easy going and promises were delivered. As mentioned to Frank his style in sales was well played.
Totally recommend Georgetown Kia.
"I have no clue how to thank Frank enough !!!! I called..."
I have no clue how to thank Frank enough !!!! I called asking if he could help me find my daughters first dream car.We have bought previous cars so we were happy .Well lets just say on Wednesday when I got a message asking how I would feel if he could get the car she wanted I was blown away ! Well Saturday he delivered and he is also a great actor! My daughter is in her dream car and what he did to get well you would not believe it even if I told you !! We will be back for my son first car purchase
"We decided we needed something to fit our family. Frank..."
We decided we needed something to fit our family. Frank got us into the perfect vehicle that will fit us whether we have 1 or all 5 of our kids. Frank made the whole process so easy and he has been nothing but amazing during the whole process. He has made sure everything is correct and only wants the best vehicle possible for people. Highly highly recommend Frank & Georgetown Kia.
"Great employees "
Have been dealing with Georgetown Superstore since 2013. They have helped me rebuild my credit rating over the years. The last couple of years I have been dealing with Sandy Marchetti who helped me to get a used (2019) vehicle for under 5% interest. She took the time to find me the best rate from all the lenders they deal with. She is a people person as she wants to get you the best vehicle for you. Highly recommend her and the staff at the Superstore.
From beginning to end my experience with Frank was more than incredible. He was kind, understanding and worked with me so that I could get the car I wanted. He was completely honest and straight forward about all costs involved and very informative in my vehicle and components. I would reccomend him and this dealership a million times over.
"Great guy worked insanely hard to get the car I wanted "
- Josh dacunha
Worked hard to get what I wanted was understanding and just all around amazing guy would highly recommend him and will forsure be back again
Other Employees Tagged: