Frank Ibarra

Drop off and approval of services were the only easy things about this service. The dealership never contacted me when completed and either did not answer when I called or transferred me to someone else things about this service. The dealership never contacted me when completed and either did not answer when I called or transferred me to someone else who wasn’t available to leave a message. My car sat for multiple days fixed and me unnotified. they also sent a scam message offering me a purchase quote for my vehicle as it was in “high demand” with an extremely disrespectful price. After I got it back, it had a ding in the back panel that was not there before (you can tell because whomever did it rubbed the dirt of the spot as they were checking it and no notice was given about it. More

by renojc Verified Customer Verified Customer

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Best dealership in town and Juan is the best service advisor in the tri-ciities hands down. advisor in the tri-ciities hands down. More

by J_BONDERMAN Verified Customer Verified Customer

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Doug is amazing at what he does! There is no advisor I would have rather worked with! He made sure to check in with me and keep me posted from beginning to end. There is no advisor I would have rather worked with! He made sure to check in with me and keep me posted from beginning to end. More

by cristinaigg0428 Verified Customer Verified Customer

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It was a great transaction. Martin was so helpful and not at all pushy. Loved working with him Martin was so helpful and not at all pushy. Loved working with him More

by CAALLI1 Verified Customer Verified Customer

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Very pleased with the service ad salesman Jared. Very friendly and helpful people. Very satisfied Very friendly and helpful people. Very satisfied More

by Bronco Verified Customer Verified Customer

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Dealer performance was above expectations and am totally satisfied with their work performed to date. satisfied with their work performed to date. More

by GLORIAEVERHART Verified Customer Verified Customer

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Due to several miscommunications, my experience was not the best. However, it was very clear that the service team was dedicated to making it right, so I appreciate that. the best. However, it was very clear that the service team was dedicated to making it right, so I appreciate that. More

by slwslw Verified Customer Verified Customer

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Very great service, gentleman that helped me up front to get checked in and get checkout did an awesome job came out and made sure all liquids were topped off and explained to me what was recommended for my get checked in and get checkout did an awesome job came out and made sure all liquids were topped off and explained to me what was recommended for my vehicle and what was needed. They also came out in between the service and informed me of a service that was needed and were able to get it completed for me in the same appointment time. More

by MARTINEZCHRISTELLA Verified Customer Verified Customer

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Corwin Ford Tri-Cities management's actions and responses to resonable customer concerns reflect they are not concerned about customer satisfaction at all. I regret going through them to purchase a vehicle. to resonable customer concerns reflect they are not concerned about customer satisfaction at all. I regret going through them to purchase a vehicle. My Salesperson Dylan F. was a pleasure to work with. Management is a different story. They were unwilling to cover the expenses($35) of an expired trip permit they gave me for 22 days, when it took them around 20 days to get paperwork to a city in Oregon via fedex that is only 4 hours away from Pasco. I wanted to resolve this in person, but they do not believe they did anything wrong, they are trying to blame DMV, when in my opinion, Corwin Ford Tricities holds the majority of accountability. Corwin Ford DOES NOT have their customer's best interest at heart. Contrary to the statement on their website, they DO NOT believe customers come first. Nor did their team of experts(management, in this case) ensure I had a great car-buying experience. More

by GENY541 Verified Customer Verified Customer

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Omar was a great sales man and I will always go back to him each time I’m looking for a car. him each time I’m looking for a car. More

by Lillyarmenta Verified Customer Verified Customer

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