Franchesca Stone

The first person I dealt with in-service was Brian he seemed like he did not care about the problem that I was describing to him that was happening to my vehicle. Franchesca is always attentive and helpf seemed like he did not care about the problem that I was describing to him that was happening to my vehicle. Franchesca is always attentive and helpful to make a long story short. My car was making weird noises I came in for an oil change was told by brian that they didn’t have time to check out the other problem unless I left my vehicle. Franchesca assured me that the noise would be checked out. I got an oil change tire rotation, and after I left the dealership my vehicle was making very loud noises and started smoking after a few miles down the road I pulled over called the dealership. Franchesca was very helpful. My vehicle had to be towed back and I was charged an outrageous amount of money even though I had a warranty that was supposed to cover, the problem the warranty company did pay for what I believed to be a reasonable amount, but the dealership was charging me. Outrageous prices when I looked up the average cost of the repair was nowhere near the price that I was being charged. I feel like the dealership was taking the warranty money and charging me way more than the usual price. My hands were tied. There was no way for me to get my truck back unless I paid the money. I feel like there is something shady happening at this dealership. More

by D F Verified Customer Verified Customer

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Great service, like the text with pictures of car, wait time was not overly long time was not overly long More

by TRAVELER517 Verified Customer Verified Customer

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I appreciate Francesca's attention to detail, her explanations and not charging me for things that didn't need to be done. explanations and not charging me for things that didn't need to be done. More

by berkieharris Verified Customer Verified Customer

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I recently had my vehicle serviced at Palm Chevy and couldn't be happier with the experience. The staff were courteous and professional from the moment I arrived, especially Franchesca in the service de couldn't be happier with the experience. The staff were courteous and professional from the moment I arrived, especially Franchesca in the service department. She made me feel comfortable and reassured, which is huge for me. The service was prompt, and Franchesca took the time to explain everything clearly, ensuring I understood what was being done and why. Her professionalism and dedication to customer satisfaction truly stood out. I am grateful for their excellent service and highly recommend Palm Chevy to anyone in need of vehicle maintenance or repairs. Thank you, Franchesca and Palm Chevy, for making my experience so positive and stress-free! More

by lauren.shashy Verified Customer Verified Customer

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This was the first oil change on our vehicle. Everything was explained to us and they were done in an hour. The person greeting you when you pull in was extremely nice and helpful. Everything was explained to us and they were done in an hour. The person greeting you when you pull in was extremely nice and helpful. More

by barbottens Verified Customer Verified Customer

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Very disappointed! The mailed coupon I received offered a $173.99 special for front brake pad replacement, including installation labor, plus taxes and fees. The invo The mailed coupon I received offered a $173.99 special for front brake pad replacement, including installation labor, plus taxes and fees. The invoice I paid was $262.49. It detailed part cost as $91.99 and labor at $130.00. An administration fee of $6.72 (insane), a handling fee (huh?) of $2.00 and shop supplies for $22.40 (I get the need for brake clean) and $17.38 for taxes. How does any of this add up? Common sense would indicate: $173.99 Parts and labor + $22.40 shop supplies + $13.74 taxes for a total of $210.13. So please explain to me how I was required to pay $262.49? I am very disappointed and I feel robbed. I am a fighter and currently working on further action to resolve this. My service advisor treated me well but even she couldn't explain the discrepancy in the billing. More

by mhotchkiss Verified Customer Verified Customer

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Francesca was exceptional and she has knowledge of my needs to the truck. Excellent service. needs to the truck. Excellent service. More

by timo_montalvo Verified Customer Verified Customer

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The dealership is nice but the professionalism and the common courtesy is far from the average. You would think obe would greet you with a simple hello when you walk into the service area but no they look common courtesy is far from the average. You would think obe would greet you with a simple hello when you walk into the service area but no they look at you with discuss and not say a word. More

by ABEVASQUEZ2 Verified Customer Verified Customer

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After 4 1/2 hours waiting for the completion of my oil change etc. and windshield washer’s nozzle driver’s side issue I prefer not to comment, unfortunately. change etc. and windshield washer’s nozzle driver’s side issue I prefer not to comment, unfortunately. More

by BEACHBUM.MOUNTAINMAN Verified Customer Verified Customer

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I never have to sit around too long for the oil change. Very accommodating snack/beverage area for customers, comfortable seating area. Very accommodating snack/beverage area for customers, comfortable seating area. More

by Fainstl Verified Customer Verified Customer

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